Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naresh Jodhawat

Wagholi Pune

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Service Manager

Kotak mahindra Bank
Pune
04.2019 - Current
  • Responsible for the management of the day to day operations of the branch & ensuring quality customer service .
  • Ensuring adherence to compliance ,audit and regulatory requirement .
  • Timely authorizations and checking the SO/SDO/Authorizer system input for the customer's transactions /service request and backup of BOM /AUTHORISER as per requirement of branch.
  • Responsible for productivity in term of sales of entire service team
  • Managing cash ,FX and Trade transaction of the branch.
  • Complaint management.
  • Service manager act as back up branch manager and team leader of branch service /operations team.
  • Be responsible for AML,KYC ,Customer due diligence compliance of the high transacting accounts and account opening submitted to CPC/RPC
  • Submission of RCU reports and Monthly CSAC and Monitoring suspense accounts of the branch
  • Driving way of learning ,daily hurdle and discuss processes for keeping service staff updated .

Branch Operations Manager

Jana Small Finance Bank Ltd
Nanded
06.2017 - 04.2019
  • Authorization of teller cash & Non cash transaction of the branch .
  • Custodian of branch vault and keys and responsible for operation control.
  • ATM cash ,inventory and deliverable stock management .
  • Conducting CTS Clearing of the branch .
  • Responsible for branch satisfactory audit .
  • Sourcing of high values of CASA and TASC account and responsible for productivity of customer relationship executive in terms of sales and TPP products
  • Branch administration .

Personal Banker Sales

HDFC Bank Ltd
Parli Vaijnath
07.2013 - 05.2017
  • Monitoring hygiene parameter of the account opening ,depletion -activation control.
  • Responsible for classic Portfolio management with size CR.
  • Acquisition of quantity CASA and enhancement of the relationship by cross selling products and services .
  • Attrition control and deepening of accounts .
  • Cross sales of Life & General insurance and Mutual funds .
  • sourcing of Car Loan ,PL and Home Loans Clients to increase the productivity of PB score card.
  • Promoted Personal Banker teller Authorizer in Nov 2016.
  • NISM & IRDA certified.

Sales Officer

ICICI BANK
Nanded
07.2010 - 05.2013
  • Responsible for the meeting target of CASA allocated by branch .
  • focus of high value of Saving and current accounts
  • follow the account opening process and compliance .
  • digital activation of newly opened Currents and Saving accounts .
  • Increase deepening in sourced accounts

Education

MBA - Financial Management

Savitribai University of Pune
Pune
05-2008

Bachler of Commerce - Commerce And Audit

Netaji Subhash Chandra Boss Collage
Nanded
06.2001 - 05.2004

Skills

Leadership and team Management, Best Customer service and sales Management ,

Certification

NISM Depository operations

NISM Mutual Distribution

IRDA certified

Timeline

NISM Depository operations

09-2020

Service Manager

Kotak mahindra Bank
04.2019 - Current

Branch Operations Manager

Jana Small Finance Bank Ltd
06.2017 - 04.2019

Personal Banker Sales

HDFC Bank Ltd
07.2013 - 05.2017

Sales Officer

ICICI BANK
07.2010 - 05.2013

Bachler of Commerce - Commerce And Audit

Netaji Subhash Chandra Boss Collage
06.2001 - 05.2004

MBA - Financial Management

Savitribai University of Pune

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Naresh Jodhawat