Naresh Kalra
Area Support Manager
Greater Noida
Summary
As support professional, brings wealth of managerial experience to efficiently handle customer inquiries and technical issues. Known for fostering team collaboration and consistently delivering outstanding results. Reliable and adaptable, with skills in conflict resolution and team building.
Overview
26
26
years of professional experience
Work History
Area Support Manager
Insight Print Communications Pvt Ltd
03.2024 - Current
- Managed specialist team to provide technical assistance and customer service.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Technical Support Representative
Xerox India Ltd
09.2009 - 03.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Improved response times to support requests, optimizing team shift schedules.
Technical Consultant
Synergy Hi-Tech Services
04.1999 - 08.2009
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Resolved complex technical issues, restoring system functionality and minimizing downtime.
Education
Diploma In Electrical Engineering - Electrical Engineering
Govt.Polytechnic Institute
Khandwa, India 04.2001 -
Skills
Customer service
Decisive Decision-making
Quality controls
Stakeholder management
Teamwork and collaboration
Timeline
Area Support Manager
Insight Print Communications Pvt Ltd
03.2024 - Current
Technical Support Representative
Xerox India Ltd
09.2009 - 03.2024
Diploma In Electrical Engineering - Electrical Engineering
Govt.Polytechnic Institute
04.2001 -
Technical Consultant
Synergy Hi-Tech Services
04.1999 - 08.2009
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