Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naresh Kumar

Banking
Hoshiarpur

Summary

Dynamic Branch Manager with a proven track record at Axis Bank Ltd., excelling in customer service and branch operations management. Enhanced customer satisfaction through strategic service improvements and effective team supervision. Recognized for driving performance and fostering strong relationships, leading to significant operational efficiencies and a commitment to excellence.

Overview

13
13
years of professional experience

Work History

Branch Manager

Axis Bank Ltd.
09.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Operations Manager

Axis Bank Ltd
09.2022 - 08.2024
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Performed monthly compliance checks.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.

Branch Banking Relationship Officer

Axis Bank Ltd.
04.2014 - 08.2022
  • Enhanced customer satisfaction by providing exceptional banking products and services tailored to individual needs.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance with all applicable laws and regulations.
  • Increased branch performance by implementing effective sales strategies and cross-selling bank products.
  • Networked to identify potential new clients and expand geographic territories.
  • Resolved customer complaints promptly, maintaining a high level of professionalism and commitment to excellent service.

Branch Teller

Axis Bank Ltd.
05.2012 - 03.2014
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Performed routine audits of cash drawer as required, ensuring accurate records were maintained at all times.
  • Acted as a backup vault teller when necessary, proving my reliability and versatility within the branch team.
  • Supported branch sales goals by identifying opportunities for upselling relevant banking products and services.
  • Processed customer transactions promptly, minimizing wait times.

Education

MBA - Finance

Punjabi University
Patiala
04.2001 -

B.Com -

D.A.V College
Hoshiarpur
04.2001 -

Skills

Customer service

Branch operations management

Relationship building

Customer relationships

Team supervision

Timeline

Branch Manager

Axis Bank Ltd.
09.2024 - Current

Branch Operations Manager

Axis Bank Ltd
09.2022 - 08.2024

Branch Banking Relationship Officer

Axis Bank Ltd.
04.2014 - 08.2022

Branch Teller

Axis Bank Ltd.
05.2012 - 03.2014

MBA - Finance

Punjabi University
04.2001 -

B.Com -

D.A.V College
04.2001 -

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