Naresh Kumar S
Technology Operation - Associate
Hyderabad
Summary
Dynamic Technical Lead with over 12 years of IT experience, specializing in AWS DevOps and Identity & Access Management (IAM) within the financial sector. Currently serving as a Lead Associate at JPMorgan Chase, effectively blending hands-on engineering expertise with mentorship of a skilled 12-member team. Proficient in architecting secure, automated infrastructures utilizing Terraform, AWS Transit Gateway, and Kubernetes. Achieved success in modernizing legacy workflows through CI/CD automation using tools such as Jenkins and GitHub Actions, while implementing zero-trust security models through meticulous IAM governance.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Technology Operations - Associate
JPMorgan Chase & Co.
Hyderabad
05.2020 - Current
- Built and managed CI/CD pipelines using Jenkins, GitHub Actions, and Azure DevOps for end-to-end application deployment
- Created Docker images, wrote Dockerfiles, and managed private registries; deployed to Kubernetes clusters
- Automated provisioning of AWS infrastructure using Terraform and Ansible for mutable and immutable deployments
- Managed monitoring with Prometheus and Grafana, and centralized logging with the ELK stack
- Implemented Ansible Playbooks and used Ansible Tower for patching, app deployment, and configuration management
- Configured and maintained Nexus and Azure Artifact Repositories for managing application binaries
- Enabled SAST with SonarQube as part of secure pipeline integration
- Use Case: Recovered a failed EC2 auto-scaling deployment by identifying misconfigured IAM role and restoring pipeline using Ansible rollback
- Deployed applications to Tomcat servers in production and non-production using Jenkins jobs
- Created custom Jenkins shared libraries for reusable pipeline logic across microservices
- Managed SSL certificate renewals and keystore configurations for secure app communication
- Supported real-time troubleshooting in production and participated in on-call rotations for critical incident response
- A global financial services company and bank
IAM Engineer / Infrastructure Support
FactSet
Hyderabad
10.2017 - 04.2020
- Supported 24/7 infrastructure environment and collaborated with dev teams on environment-specific configuration changes
- Resolved day-to-day hardware, software, OS, application, and network issues within SLA, supporting 24/5 operations using RPD ticketing system
- Managed Active Directory tasks including user account creation, mailbox configuration, password resets, and Outlook troubleshooting
- Administered IP phones (Cisco Soft/Hard phones), access points, security cameras, and mobile device management (AirWatch, MobileIron)
- Configured Palo Alto web filtering and enforced web access policies; monitored security and compliance challenges for internal and external clients
- Deployed and managed software using SCCM and HPDM; performed OS image packaging and deployment for Windows 7/10 environments
- Troubleshot and maintained Citrix environments, including session clearing, load analysis, application publishing, and receiver issues
- Supported video/audio conferencing tools (MS Teams, Zoom migration), trained users, and resolved meeting room AV issues
- Coordinated hardware RMA processes with vendors; prepared knowledge base documentation for Tier 0/1 support teams
- Collaborated with Network, Security, and Level 3 teams to resolve complex technical issues, acting as liaison between users and technical specialists
- A leading American retail corporation
System Engineer
IBM
Hyderabad
02.2014 - 04.2017
- Resolved system-level issues including VPN, login/authentication, and network access
- Managed ticket resolution workflows using ServiceNow
- Managed User Lifecycle Operations including provisioning, deprovisioning, and access control across Active Directory and internal applications
- Automated bulk user and group operations using PowerShell scripts and Quest Active Roles for efficient IAM administration
- Created and managed Mailboxes, Distribution Lists, and Security Groups in Office 365 and on-prem Exchange environments
- Assigned ACL-level permissions and access rights to AD objects, network drives, and shared resources based on role-based access control (RBAC)
- Configured remote desktop profiles, roaming user settings, and home directory mappings via Active Directory policies
- Ensured SLA compliance and ticket quality, consistently ranked in the Top 3 of monthly team performance metrics
- An IT support services provider
Education
Bachelors of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad05-2012
Skills
Active Directory
Ansible
AWS
Azure Active Directory
Bash
Build Tools
CloudWatch
Confluence
Docker
DynamoDb
EC2
ELK Stack
Git
GitHub
Grafana
IAM
Jenkins
Accomplishments
- I was honored with the 'Silent Runner' award in 2023, presented by JPMC senior leadership in recognition of my consistent and impactful contributions behind the scenes for Built and maintained Terraform scripts to provision and manage scalable AWS infrastructure with version-controlled configuration.
- CI/CD and Efficiency Improvements: Successfully built and maintained highly efficient CI/CD pipelines that increased deployment reliability and reduced downtime.
- Cloud Automation Expertise: Automated cloud infrastructure provisioning, significantly speeding up deployment times while ensuring security compliance.
Certification
ITIL® Foundation - Foundation
CAREER INTERESTS
Continuously learning emerging tools like GitOps, ArgoCD, Helm, and Kubernetes through hands-on labs and self-initiated projects and Actively pursuing certifications like AWS Solutions Architect and CKA to deepen cloud-native and infrastructure-as-code expertise. Enthusiastic about solving real-world reliability issues, automating operations, and contributing to high-performing DevOps teams.
Timeline
Technology Operations - Associate
JPMorgan Chase & Co.
05.2020 - Current
IAM Engineer / Infrastructure Support
FactSet
10.2017 - 04.2020
System Engineer
IBM
02.2014 - 04.2017
Bachelors of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University