Naresh M
Bengaluru
Summary
Customer Support Specialist with expertise in fraud detection and dispute resolution. Proven track record of enhancing customer satisfaction through effective problem-solving and collaboration. Strong analytical skills and attention to detail drive successful outcomes in challenging situations.
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
PayPal
Bengaluru
02.2022 - Current
- Analyzed customer disputes to identify patterns and potential fraud risks.
- Investigated transaction anomalies using fraud detection software and analytical tools.
- Collaborated with cross-functional teams to resolve complex customer issues.
- Reviewed customer complaints regarding billing errors or unauthorized charges.
- Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
- Assisted customers in resolving disputes through effective communication and negotiation techniques.
- Served as primary contact for fraud claim inquiries.
Senior chat support
Intellipaat
Bengaluru
07.2021 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Inside Sales Manager
Simplilearn
Bengaluru
09.2020 - 03.2021
- Managed sales team to achieve monthly targets and drive revenue growth.
- Collaborated with marketing to align campaigns with sales strategies and goals.
- Implemented CRM tools for tracking leads, managing pipelines, and reporting sales activities.
- Analyzed customer data to identify trends in order history, preferences, and purchasing behavior.
Digital Interaction Advisor
247.ai
Bengaluru
09.2016 - 09.2019
- Provided expert guidance on digital interaction strategies for clients.
- Analyzed user feedback to improve customer engagement initiatives.
- Collaborated with other departments to ensure that all customer issues were resolved quickly and effectively.
- Evaluated customer satisfaction levels across different platforms and identified opportunities for improvement.
- Provided guidance and mentorship to junior team members on effective ways to interact with customers digitally.
Education
Bachelor of Commerce -
Himalayan University
Itanagar07-2017
PUC - Accounting And Finance
Shivanahalli Govt PU College
Bangalore03-2010
High School Diploma -
Boston International Public School
Bangalore03-2007
Skills
- Fraud detection
- Dispute resolution
- Customer documentation
- Analytics tools
- CRM systems
- Customer feedback analysis
- Problem solving
- Customer service excellence
- Product knowledge
- Email management
- Product support
- Active listening
- Customer relationship management
- Multitasking and organization
- Salesforce proficiency
- Adaptability and flexibility
- Team collaboration
- Process improvement
- User engagement strategies
- Conflict resolution
Languages
English
Advanced (C1)
C1
Kannada
Native
Native
Tamil
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Timeline
Customer Support Specialist
PayPal
02.2022 - Current
Senior chat support
Intellipaat
07.2021 - 02.2022
Senior Inside Sales Manager
Simplilearn
09.2020 - 03.2021
Digital Interaction Advisor
247.ai
09.2016 - 09.2019
Bachelor of Commerce -
Himalayan University
PUC - Accounting And Finance
Shivanahalli Govt PU College
High School Diploma -
Boston International Public School