Naresh Murala

Assistant Manager with expertise in Linehaul Operations at Shadowfax, overseeing the entire South region. Proven track record of optimizing routes and reducing operational costs. Successfully led Project Vridhi, a significant cost reduction initiative, aligning vendors for efficiency, and achieving cost savings. Recognized as the Best Performer in Network Linehaul within just three months for effectively reducing pendencies across the South region. Played a pivotal role in the expansion of LM hubs and vendor alignment across the South region, contributing to the company's growth. Instrumental in adopting and handling the newly launched Trip Management System, providing valuable feedback for its development. Skilled in vendor onboarding, with extensive experience in initiating pilots to reduce in-transit pendencies and enhance operational efficiency. Strong leadership and team management skills, with a focus on fostering high performance and continuous improvement within the team. Resolved disputes between customers and drivers over delivery delays or other issues related to linehaul services. Investigated any incidents involving accidents or damages caused by our vehicles during transit.

Improved communication within the team through regular meetings, updates, and open channels of communication.

I managed nearly 9 Diwali sales events as both an Associate,Process Associate and Team Leader, which I consider my most significant experience. Responsible for hiring, training, and building a highly motivated workforce for the SC teams, with HR and training team support, to meet operational requirements and maintain high quality and productivity standards. Manages a large team of 150-200 members and facilitates communication across multiple stakeholders to resolve issues impacting customer experience or business continuity. Develops and utilizes performance metrics to drive team performance and business results. Hands-on experience in launching Asia’s largest FC and in FC operations (sort center). Leads learning, training, and development for all associates, process experts, and Team Leads, focusing on the positive correlation between customer experience and productivity. Expert in resolving configuration issues on the floor, with the help of back-end teams. Worked on the innovative CBS (Auto sorter) project, understanding outcomes to deliver the best results. I was a member of the Central Flow team at Amazon Middle Mile from December 2022 to August 2023. During this period, I managed all 37 sort centers in India remotely, overseeing their performance and providing detailed reports on their status to leadership. In addition, I provided support to contingency sites by sharing associate ratings and productivity metrics related to loading, sorting, and staging speeds, aimed at improving site performance.

I’m Responsible for overall performance and smooth functioning of warehouse. • MIS pertaining to Cluster to higher management • Successfully implemented 3P e-commerce site for middle mile sort center SCM Warehouse Operations (Client: ATSPL). Cost Optimization considering Profit and loss in terms of managing entire supply chain and vendor management to achieve smooth flow of operations with maintaining ISO & 5S standards. • Recognized for ability to incorporate innovative leadership and training techniques that result in enhanced employee • performance, operational efficiency, and customer satisfaction. • Ensuring steady reduction of claims and damages of shipments with redesigned process flow to reduce reoccurring issues. • Maintaining high level of accuracy in given metrics and also preparing and reviewing MIS reports on daily, weekly and monthly basis. • Setting up daily team priorities, developing schedules and assigning tasks with action plans, utilizing shift hand offs and designated operation reviews.

Responsible for On boarding of new AAs along with HR department. • Responsible for On-floor & Off-floor training of all new AAs. Responsible for LBD training of amazon BB • Responsible for Process Path wise refresher training of all AAs. Responsible for Proficiency Index of AAs. • Responsible for Critical path function training of all AAs. • Responsible for Ambassador training

I’m responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. • Ensuring Peak time delivery management • Engaging closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.