Naresh Narasimhalu
Bengaluru
Summary
Bringing extensive 10+ call Centre experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving and accuracy. Customer service professional dedicated to effective team management and customer satisfaction. Perceptive Customer Service Manager able to cultivate positive customer relationships through clear and helpful communication.
Overview
18
18
years of professional experience
Work History
Warehouse Operative
Cargill meats
Wolverhampton
01.2023 - 12.2024
Senior Customer Service Advisor / Bangalore
FIRST SOURCE LTD
Bangalore
08.2012 - 11.2016
- Maintained up-to-date knowledge of product and service changes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Capitalized on upsell opportunities with new and potential customers.
- Delivered excellent customer service, resulting in consistent Number customer satisfaction rating.
- Solved unresolved customer issues.
- Post Services with First source LTD as followed.
- Trading and food business from home.
- Started selling homemade food to local restaurants and at apartment between March 2017 and April 2018 in Kerala Continued with same in Bangalore and AP Till June 2021 along with Trading in Indian equity market, Responded to customer requests with friendly, knowledgeable service and support.
Customer Service Assistant
EL-CAMINO SOFTWARE PVT LTD
BANGALORE
12.2009 - 07.2012
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed over 60 enquiries per day.
- Created new processes and systems that enhanced customer experience such as Task and Task.
- Implemented company policies and procedures, including health, safety and security.
Customer Service Advisor
PALRECHA COMMUNICATIONS PVT LTD
Bangalore
06.2007 - 07.2008
- Delivered quality information and services through Action, resulting in Number sales increase.
- Completed customer requests offering prompt solutions and maintained 100% customer satisfaction.
- Built strong rapport with customers, maintained excellent customer satisfaction
Education
Bachelor of Commerce
Dr CV Raman University
Bilaspur01-2015
High School Diploma -
LVS SECONDRY & SENIOR SECONDRY SCHOOL, INDIRANAGAR
BENGALURU03-2005
Skills
- Customer service
- Call handling
- Problem-solving abilities
- Call centre representative
- Customer service representative
- Self-motivated
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Affiliations
- Cricket & music
Timeline
Warehouse Operative
Cargill meats
01.2023 - 12.2024
Senior Customer Service Advisor / Bangalore
FIRST SOURCE LTD
08.2012 - 11.2016
Customer Service Assistant
EL-CAMINO SOFTWARE PVT LTD
12.2009 - 07.2012
Customer Service Advisor
PALRECHA COMMUNICATIONS PVT LTD
06.2007 - 07.2008
Bachelor of Commerce
Dr CV Raman University
High School Diploma -
LVS SECONDRY & SENIOR SECONDRY SCHOOL, INDIRANAGAR
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