ARUNBALAJU R
Madurai
Summary
An enthusiastic professional with 8+ years of experience in automobile sector (BOTH ICE & EV) predominantly in Aftermarket - Service. Currently looking for field service / technical support role preferably in 2 &4-wheeler segment where I can use my skills and experiences to deliver the expected results and build upon my interests to contribute for the goals of the organization.
Overview
10
10
years of professional experience
Work History
Service Champion
OLA Electric Technology Pvt LTD
Chennai
08.2023 - Current
- Engaged with customers to receive feedback and build positive relationships.
- Resolved customer complaints promptly and professionally while taking appropriate corrective action when necessary.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adapted to various roles as needed to support team and meet customer demand.
- Timely closure of complaints that are pending for technical support and ensuring timely delivery of vehicles by the field team.
- Escalating complaints that have been pending for more than three days to the field team and following up until the complaint is closed.
- Supporting the Marketing team during customer events across PAN India by representing as a Service representative on behalf of OLA Electric.
Service Advisor
Creative Engineering India Pvt LTD
Chennai
11.2019 - 08.2023
- Acts as a liaison between customers and the service department by communicating with customers regarding vehicle problems and the repair timeline, and expressing customer concerns to the service department.
- Manage the service floor, schedule deliveries, register insurance claims, and support customers by providing roadside assistance in emergency situations.
- Escalated incidents to the next level to remain compliant with the company's standards and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- FMD Creations is maintaining a directory of failed parts, including the type of failure, in order to analyze the root cause and provide necessary preventive action.
- Documented problems and corrective actions to maintain records.
Service Advisor
PIAGGIO VEHICLES at Ganga Motors
Chennai
03.2019 - 10.2019
- Providing technical support to the service technicians in order to resolve complaints in the vehicle, and thereby achieving customer satisfaction.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
RF Drive Test Engineer
VEREMAX Technologies Pvt LTD
Chennai
05.2016 - 06.2017
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Prepared detailed documentation of all tasks performed including procedure followed and results achieved.
- Improved electrical installations by standardizing procedures for production and field personnel.
- Managed electrical design to target optimized electrical performance.
- Reviewed and evaluated developed products to verify against market needs.
- Designed or modified engineering schematics using computer-aided design software.
- Coordinated strategic planning with diverse short- and long-range RF networks.
- Calculated design specifications or cost, material and resource estimates.
- Assessed the quality of service based on KPIs like call drop rate, handover success rate.
Customer Service Advisor
ROYAL ENFIELD
MADURAI
05.2015 - 05.2016
- To maintain good customer relationships after the sale and service process is complete, and to manage the customer relationship executives to work with customers to keep them up to date on products and services.
- Manage the front-end operations, such as performing opening and closing operations, delegating tasks to the technicians throughout the day, and ensuring maximum productivity.
- Ensured compliance with all applicable laws regarding consumer protection.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Boosted sales by implementing promotional plans and following up with interested parties.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
BE - Automobile Engineering
SACS MAVMM Engineering College
Madurai05-2015
Skills
- Effective communication and interpersonal skills
- Task-oriented
- Diagnostic services
- Field technical services
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Service Champion
OLA Electric Technology Pvt LTD
08.2023 - Current
Service Advisor
Creative Engineering India Pvt LTD
11.2019 - 08.2023
Service Advisor
PIAGGIO VEHICLES at Ganga Motors
03.2019 - 10.2019
RF Drive Test Engineer
VEREMAX Technologies Pvt LTD
05.2016 - 06.2017
Customer Service Advisor
ROYAL ENFIELD
05.2015 - 05.2016
BE - Automobile Engineering
SACS MAVMM Engineering College
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