Over my four-year tenure at HCL, I have seamlessly transitioned between roles, excelling as both an individual contributor and a manager.
Program Manager
- Currently spearheading a staff-augmentation program covering the entire practice, ensuring seamless operations and resource allocation.
- Successfully introduced innovative concepts and strategies resulting in a substantial $5 million increase in Total Contract Value (TCV) within the last year.
- Held a pivotal role in negotiating revenue sharing agreements with clients, demonstrating strong negotiation skills and business acumen.
- Actively engaged in client-facing responsibilities, fostering strong relationships and effective communication with diverse stakeholders.
- Contributed to business growth by securing over 20 new customers, expanding the client base and revenue streams.
Project Manager
- Led multi-million dollar automation projects, utilizing Robotic Process Automation (RPA) technologies to enhance operational efficiency and reduce costs.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Managed project scope, timeline and budget in alignment with company objectives.
- Created project documents such as Due Diligence Reports, Process Design Documents, Solution Design Documents, and detailed process-flow diagrams.
- Utilized process mining tools to analyze and deliver innovative automation solutions for complex business processes, resulting in enhanced operational efficiency
- Developed comprehensive project plans to be shared with stakeholders.
- Identified potential risks associated with projects and developed mitigation strategies.
- Monitored progress of projects against established timelines and budgets.
- Established best practices for managing complex projects successfully.