Naresh Babu K J

• Application Production Support and Engineering
• Monitoring the performance of UiPath BOTs to ensure their correct and efficient execution
• Handling escalated incidents from Level 1 support, such as failed automations, unexpected process behavior, and data inconsistencies
• Performing root cause analysis of BOT failures and resolving them in a timely manner
• Managing the BOTs across multiple environments (Development, Testing, Production) and ensuring deployment stability
• Debugging and resolving issues in workflows developed in UiPath Studio, including errors in data scraping, selector issues, and activity failures
• Analyzing logs from UiPath Orchestrator to identify the root cause of complex problems and optimize processes
• Re-configuring BOT settings, such as timeouts, retries, and triggers, to enhance performance and reliability
• Maintaining UiPath Orchestrator and ensuring proper configuration, such as BOT scheduling, queue management, and robot allocation
• Troubleshooting Orchestrator connectivity, BOT credential issues, and maintaining the health of the Orchestrator environment
• Working closely with RPA developers and business analysts to resolve more technical issues, modify BOTs for improved performance, or deploy new functionality
• Coordinating with IT infrastructure teams to resolve any system-level issues affecting the RPA platform, such as network problems, VM outages, or system integrations
• Identifying areas where BOTs can be optimized for performance, such as reducing processing time or improving error handling
• Periodically reviewing and updating automations to ensure they align with evolving business requirements
• Implementing and supporting changes to existing automations, including adding new features, improving current workflows, and ensuring proper documentation
• Maintaining detailed logs of incidents, resolutions, and recommendations for process improvements
• Preparing reports on BOT performance, uptime, and incident trends to share with management and stakeholders
• Assisting Level 1 support teams and end-users with recurring issues and providing training to reduce common incidents
• Helping RPA developers in troubleshooting complex problems and collaborating on solutions for higher-level challenges in automations
• Project Details: UiPath BOT Support (GBAM Centralized Robotics Support)
• Environment: HVD, Windows Server
• Database: SQL, Oracle 9i
• Domain: Global Market
• Team Size: 9

Led Research Technology Support Team

Managing Research Technology Support Team. Research Authoring & Distribution application does fundamental analysis of Stock, debt, commodity markets, Country overview, Macro Economics and Technical analysis of stock by market technicians in Bank of America. Research reports are consumed by Retail Client, Foreign Institutional Investment and buy side firms to buy, sell & HOLD securities.

• Managed an Equities Derivatives support team responsible for supporting front-office risk applications, including a risk management system, market-making platform, and dividend/volatility surface tools
• Automated processes, saving $75k in 2013-2014
• Provided service performance reports and developed improvement plans
• Collaborated with business customers, service partners, and technology teams to meet service agreements
• Set team goals aligned with strategic initiatives and motivated the team to achieve them
• Acted as an escalation point for complex production issues and defined support processes
• Managed team KPIs, reviewed results, and developed action plans to improve performance
• Conducted resource planning, performance monitoring, and maintained work/life balance
• Ensured senior management was updated on key initiatives, issues, and team status
• Ensured best practices were followed, conducted root cause analysis, and led After Action Reviews
• Handled onboarding, training, and mentoring, and facilitated job interviews
• Project Details: Citibank (Citi Global Equities FO Risk Support)
• Environment: UNIX, Windows Server
• Database: SQL, Sybase, PLSQL – Oracle 9i
• Domain: Banking
• Team Size: 18

• Provided production support for BSCS applications, including writing SQL/PL-SQL scripts for billing and rating operations
• Coordinated with Central IT for rating issues to prevent revenue leakage and proactively identified and resolved exceptions in service, roaming, and tariff
• Pre-checked new tariff configurations, reporting mismatches to relevant teams (RA, Marketing, Central IT) for quick resolution
• Supported prepaid to postpaid migration activities, ensuring smooth transitions for users
• Managed BSCS IDs (creation, reset, deletion), reducing reset requests by 50% through user awareness
• Gathered business requirements, designed functional/technical specs, and developed reports (pivots, charts) using global and local filters
• Identified issues and optimized business intelligence dashboards and reports for better performance
• Participated in system analysis, data validation, and process mapping for the successful migration from BSCS V5.21 to V6
• Worked with Central IT, DBA teams, and other stakeholders for issue resolution, plan configuration, and BSCS ID management
• Conducted internal/external audits, provided training, and managed end-to-end activities for four billing cycles per month