Naresh Singh Bhau

1. Strategic Planning and Execution:

• Developed and executed successful business plans that improved market share and profitability within the region.

• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.

• Boosted brand growth by devising strategic network and marketing tactics, and implementing targeted marketing strategies.

• Implemented innovative sales strategies and systems to penetrate new markets and increase regional brand recognition.

2. Sales Management and Performance:

• Managed senior-level personnel in marketing and sales, and led a team of 100 regional sales representatives.

• Motivated regional staff to achieve ambitious sales targets through competitive incentive structure and team celebrations.

• Secured key accounts with customized sales presentations and tailored value propositions, enhancing customer relationships.

• Exceeded sales quotas, increased profitability, and generated multi-million Rupee contract sales through effective business planning.

• Achieved established KPIs for company, regional team, and individual performance through teamwork and focus on customers.

3. Customer Relationship and Retention:

• Delivered recommendations to long-term accounts, enhancing brand awareness and promoting key audience engagement.

• Enhanced profitability by developing pipelines utilizing marketing and sales strategies and managing revenue models and customer engagement.

• Conducted product demonstrations, mentored new hires, and organized regular sales meetings to strengthen business relationships and track progress.

• Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.

4. Cost Management and Process Improvement:

• Implemented cost-cutting measures and revenue development strategies, leading to significant savings and alignment with sales and profit targets.

• Streamlined sales processes for improved efficiency and productivity, resulting in overall revenue growth.

5. Cross-Functional Collaboration and Leadership:

• Collaborated cross-functionally with headquarters, regional, and national teams to maintain a consistent message and experience.

• Coached and promoted high-achieving employees to fill leadership positions and drive company growth.

• Analyzed competitor offerings and devised targeted sales pitches to differentiate products in the marketplace.

6. Market Analysis and Development:

• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

• Implemented systems and procedures to increase sales and enhance overall customer experience.

7. Reporting and Insights:

• Generated detailed sales reports and forecasts to analyze performance and track progress.

• Compiled and analyzed data to determine approaches to improve sales and performance.

1. Customer Lifecycle Management:

• Managing end-to-end customer lifecycle, including reach, onboarding, and loyalty.

• Foreseeing end-to-end customer service delivery functions; understanding customer complaint data points and implementing actions to improve customer experience.

• Working towards attaining optimum client retention by ensuring strict adherence to sales processes and internal procedures.

2. Performance Monitoring and KPIs:

• Handling KPIs like Per Client Revenue, Renewal %, Customer Ticket, and TAT.

• Leading, mentoring, and monitoring the performance of the team to ensure efficiency in business operations and meeting individual and group targets.

3. Team Management and Development:

• Hiring 10% of the team on a monthly basis and ensuring less than 5% attrition.

• Undertaking end-to-end learning and development initiatives.

• Designing internal incentive schemes to motivate and reward the team at the end of the month.

4. Strategic Initiatives and Business Expansion:

• Strategizing long-term business directions for major products by executing ground-level strategies to achieve sales targets in line with organizational objectives.

• Formulating plans and reaching out to unexplored markets/customer groups for business expansion.

5. Operational Efficiency and Compliance:

• Establishing in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to SLAs.

• Liaising with the legal team and Buyer-Supplier conflict team to ensure smooth functioning and minimizing fraud levels from the seller/supply side.

6. Customer Engagement and Programs:

• Commenced programs like ‘Serve to Sell’ for optimizing service and improving renewals.

• Conducting BTL activities for new seller onboarding in cities.

1. Strategic Planning and Market Development:
• Assisted the Business Development team in creating and piloting a new Direct Sales Model in major cities like Bangalore.
• Conducted market research and analysis to develop new strategies for the Business Development team.
• Built market position in Bangalore by developing, defining, negotiating, and closing business relationships, and generating new leads through various campaigns.
2. Sales Management and Achievement:
• Managed sales, transition, and delivery of the company’s products and services.
• Achieved targeted revenues from current and new customers.
• Negotiated contracts and closed sales with new and existing clients.
3. Team Leadership and Coordination:
• Proficiently managed a team of 7 members, assisting senior management in setting up a calling team for major cities.
• Trained interns for inside sales and coordinated with the Direct Sales team.
• Coordinated appointments, meetings, and calls between customers and senior management for business expansion.
4. Operational Efficiency and Customer Relations:
• Monitored sales call conversations and leads through CRM (Lead Squared) to ensure the quality of sales pitches.
• Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
5. Segment Focus:
• Managed sales activities in the K-12 segment for both B2C Direct Sales and Inside Sales.