Nargis Hussain
New Delhi
Summary
Dynamic and results-oriented HR professional with hands-on experience in Retail HR, Employee Lifecycle Management, Recruitment, Employee Engagement, HR Operations, and Policy Implementation across multi-store retail environments. Proven ability to partner with business leaders, streamline HR processes, and enhance employee experience.
Overview
5
5
years of professional experience
Work History
HR Manager / Retail HR
Sri Ram & Son & Pall Mall
07.2024 - Current
- Managing end-to-end HR operations for two premium retail brands – Sri Ram & Son and Pall Mall.
- Handling Retail HR operations for 3 Pall Mall stores, 13 Sri Ram & Son stores, and 1 Raymond franchise store.
- Overseeing the complete employee lifecycle, including recruitment, onboarding, confirmation, transfers, exits, and full & final settlements.
- Managing front-end and back-end recruitment for store staff and head office roles in coordination with business heads and directors.
- Acting as a single point of contact between store teams and directors for all HR-related coordination and execution.
- Ensuring adherence to HR policies, code of conduct, attendance, leave management, and statutory compliance.
- Supporting store managers in discipline management, employee engagement, grievance handling, and performance-related issues.
- Coordinating HR documentation, MIS reporting, payroll inputs, and audit-related data.
- Actively involved in HR policy implementation, process improvements, and standardization across locations.
- Supporting organizational initiatives related to employee communication, induction programs, and engagement activities.
Executive
EXL Pvt. Ltd.
Noida
12.2022 - 12.2023
- Worked on SAP for query handling and payment processing.
- Managed client queries via email and calls, ensuring timely resolution.
- Acted as an end-to-end coordination point between brokers, clients, and underwriting teams.
- Handled receivables management and daily workable items tracking.
Business HR
Citykart Retail Pvt. Ltd.
Gurgaon
03.2021 - 12.2022
- Managed Retail HR operations for 11 stores and maintained employee databases.
- Identified manpower requirements and managed end-to-end recruitment for stores and Head Office.
- Implemented employee engagement initiatives to improve motivation and productivity.
- Conducted policy awareness sessions through regular Zoom calls with store employees.
- Addressed employee concerns and implemented corrective actions proactively.
- Organized monthly employee engagement activities at stores and Head Office.
- Handled salary discrepancies and coordinated resolutions with relevant teams.
- Tracked birthdays and work anniversaries, managed internal communication.
- Served as a committee member for unethical activity investigations with the Loss Prevention team.
- Conducted weekly store review calls for operational updates.
- Organized First Aid training under HR Connect initiative.
- Actively managed the Takshila Project, handling day-to-day training across Head Office and stores.
- Supported recruitment for 90+ stores, including JD creation, screening, interview coordination, and follow-ups.
Education
Bachelor of Arts (B.A.) -
Delhi University
01.2021
Intermediate -
CBSE
01.2017
Matriculation -
CBSE
01.2015
Skills
- Retail HR Operations
- Employee Lifecycle Management
- Recruitment & Talent Acquisition
- Employee Engagement & Grievance Handling
- HR Policies & Compliance
- Payroll Coordination & MIS
- Stakeholder Management
- Process Improvement & Standardization
- MS Excel
- SAP
- HRMS / HRIS
- Job Portals
- HR Policy Drafting & Implementation
- Full & Final Settlement Processing
- MS Word
- PowerPoint
- Payroll & Headcount Reports
Declaration
I hereby affirm that the information furnished by me is correct and nothing has been concealed.
Achievements Activities
- Awarded at school annual day for Singing Competition.
- Appointed Class Representative at college; represented college during industrial visits.
- Certified by Times of India for participation in theatre at Siri Fort Stadium (07/31/19).
Personal Information
- Father's Name: Md. Naushad
- Date of Birth: 10/27/00
Timeline
HR Manager / Retail HR
Sri Ram & Son & Pall Mall
07.2024 - Current
Executive
EXL Pvt. Ltd.
12.2022 - 12.2023
Business HR
Citykart Retail Pvt. Ltd.
03.2021 - 12.2022
Bachelor of Arts (B.A.) -
Delhi University
Intermediate -
CBSE
Matriculation -
CBSE