Nargis Roohi

As a highly experienced Senior Director, I possess a strong background in strategic planning and driving growth, with a proven track record of success. I have effectively boosted company net revenue by 15% in under 2 years, exceeding targets and achieving remarkable results that solidify market position and drive business development.

• JOVEO INC.: GROWTH
• Joined as one of the key members of the founding team and led various HR and Operational activities like Tax, Payroll, company Incorporation, and Vendor management during the seed phase (2016)
• Spearheaded the launch of a product and operations, resulting in revenue generation during the company's bootstrap phase (2016)
• Expanded the Craiggenie Business which played a key role in expanding the company’s operations (2017)
• Spearheaded the launch of various programs aimed at improving collaboration and effectiveness between the tech and business teams (2018)
• Established and expanded the Advertising Operations team responsible for managing the Performance Business (2019)
• Handled the entire Performance Business which generated an annual revenue of $14.7million (2019)
• Took charge of Publisher Operations to streamline operations and reduce inefficiencies by merging it with Performance Business. This effort was aimed at enhancing the overall performance of the organization (2020)
• Oversaw the launch of Customer Support to improve the resolution times and happiness index for the customers (2020)
• Re-organized the Customer Success team to deliver optimal outcomes to both internal and external stakeholders (2020)
• Led several initiatives that resulted in a 66% increase in the organization's revenue from Q4-20 to Q4-21 (2021)
• Took charge of Growth and devised growth plans for the organization to increase the share of wallet and expand the business with existing customers (2021-2022)
• Spearheaded the implementation of the Account Audit framework to drive revenue growth via customer delight, resulting in a 10% increase in revenue (2023)
• Led a project in defining the product strategy to resolve customer issues, outperform competitors, and cater to the critical requirements of end-users. It required collaboration with multiple stakeholders to ensure its success (2023)
• Handled customer escalations that L1-L4 couldn't resolve and worked cross-functionally for permanent solutions (ongoing)
• Took charge of market assessment and formulated growth strategies to expand staffing and agency verticals (2024)

• Date of Birth: 08/12/90
• Gender: Female
• Nationality: Indian
• Marital Status: Single

• Business Growth Strategy, University of Virginia, 2024
• Web Technologies, Department of Product, 2023
• Design Thinking, Stanford School, 2022
• Customer Success Manager, CCSM, 2020