Narinder Kumar
Assistant Manager -IT
Delhi,DL
Summary
Assistant IT Manager with extensive experience in leading IT operations across distributed environments. Skilled in infrastructure management, escalation handling, and vendor coordination, with a strong track record of delivering seamless IT services, executing large-scale rollouts, and supporting business-critical operations.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Assistant Manager - IT
Haldi Ram PVT LTD
Delhi
09.2025 - Current
- Managed the IT infrastructure for a company with 2000+ employees, ensuring uninterrupted operations and
- Managed End-to-End IT infrastructure across multiple locations, ensuring 99% uptime and seamless business operations.
- Handled System installations, Upgrades, and patch management.
- Implemented Network Security policies, firewall configurations, and VPN access.
- Monitored and maintained LAN/WAN connectivity across multiple outlets.
- Ensured compliance with IT security standards and data protection policies.
- Specializes in Server computing and POS Restaurant management services
IT Engineer
Burger King Pvt Ltd
Amritsar
06.2022 - 09.2025
- Processed and analyzed weekly sales data entries, assisting senior management with 100% accuracy in decision-making.
- Managing end-to-end IT infrastructure including Servers, Network, OCU Devices POS systems, and End-user devices across multiple locations.
- Administer Windows Server environments (AD, DNS, DHCP, GPO) to ensuring high availability and security compliance.
- Lead L1/L2 support operations, handle critical escalations and root cause analysis (RCA)
- Ensure 99%+ system uptime by proactive monitoring, preventive maintenance, and incident management.
Sr. IT Engineer
AGS India PVT LTD
Amritsar
06.2016 - 06.2022
- Managed Windows/Linux servers, including installation, configuration, and troubleshooting.
- Install, Configure, and maintain servers (Windows/Linux)
- Coordinated with vendors for hardware Replacements, dispatches, and AMC support
- Performing system imaging, OS deployment, patch management, and antivirus updates.
- Supporting CCTV configuration, Biometric Systems, and other IT-integrated devices.
- Track IT assets and maintain inventory records
- Ensure smooth IT operations for business users
- Retail Expert – Easy day & Big Bazaar
- Managed complex IT projects, ensuring timely completion within budget constraints.
- Enhanced system efficiency by implementing innovative hardware and software solutions.
- Provided technical support to staff members, resolving issues efficiently and effectively.
- Reduced downtime through proactive network maintenance and prompt troubleshooting.
- Optimized IT infrastructure, streamlining operations for increased productivity.
- Maintained service schedule for software and hardware.
- Offered troubleshooting via voice and text chat, maintaining resolution.
- Performed preventive maintenance on network system, maintaining average uptime of 99%.
Education
B. SC.IT - Information And Communication Technology
K.S.O.U
Karnataka 04.2001 -
Skills
Technical Skills:
Windows Server (AD, DNS, DHCP, GPO)
Network Administration (LAN/WAN, Switches, Routers, Wi-Fi)
Firewall: Fortinet
System Installation, Configuration & Troubleshooting
Virtualization (VMware / Hyper-V)
Operations management
Team leadership
Cost reduction
Problem-solving
Decision-making
Project management
Active Directory and M365 Patch Management & Vulnerability
Firewall configuration & Backups
Reimaging and Backups
CCTV DVR/NVR Monitoring
Management Skills
IT Operations Management
Vendor Management
Incident & SLA Management
Patch Management & Change Management
Team Coordination
Infrastructure Planning
Preventive Maintenance & Routine Checks
Disaster Recovery Planning
Tools & Software
Trend Micro
ManageEngine (ITSM), Service Now, Zira
Remote Tools: TeamViewer, Any Desk, Tight VNC, Ultra Viewer, Dameware
Imaging Tools: Clone zilla, Acronis
Team motivation
Strategic planning
Cost control
Vendor relationship management
Inventory management
Compliance
Contract management
Policy administration
Timeline
Assistant Manager - IT
Haldi Ram PVT LTD
09.2025 - Current
IT Engineer
Burger King Pvt Ltd
06.2022 - 09.2025
Sr. IT Engineer
AGS India PVT LTD
06.2016 - 06.2022
B. SC.IT - Information And Communication Technology
K.S.O.U
04.2001 -
CONTACT
- Shri Hargobind Pur, Distt Gurdaspur
- +91-87259-59937
- Narinderitsoulation@gmail.com