Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Narinder Singh

Narinder Singh

Gautam Budh Nagar

Summary

A results-oriented and dynamic Senior Manager with 18 years of expertise in supply chain, commercial operations, logistics, EXIM operations, E-Commerce, and warehousing. Demonstrated success in enhancing operational efficiency, lowering costs, and driving revenue growth. Proficient in cultivating and directing high-
performing teams, implementing process enhancements, and nurturing key customer partnerships. Exceptional problem-solving skills, complemented by strong analytical capabilities. Excellent communication and negotiation aptitude. Seeking exciting opportunities in a fast-paced environment to further excel and add value in achieving the organizations objectives.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
6
6
Certifications

Work History

Senior Professional-Consulting(Strategy)

Samsung SDS
Gautam Budh Nagar
4 2022 - Current
  • Successfully launched Samsung e-shop order fulfillment centers in 7 cities across India
  • Implemented and managed logistics operations for e-Shop orders, including design of TMS and WMS systems
  • Negotiated favorable contracts with key logistics and warehousing vendors, resulting in 5% reduction in procurement costs
  • Increased pool from 20 to 250+ Pan India.
  • Lead LD biz. team and won Primary distribution biz. of SIEL.
  • Reduced LD cost on existing lanes by 12% annually.
  • Lead leased trucking project and streamlined OEM to factory supply.
  • Oversaw and optimized warehousing and distribution operations, leading to 20% increase in efficiency and 30% reduction in order fulfillment time.
  • Led global supply chain transformation project, seamlessly transitioning to new ERP system and achieving improved visibility and streamlined processes
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.

Senior Manager-Sales

Shiprocket
02.2022 - 04.2022
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Deputy General Manager

Criticalog Pvt. Ltd
11.2019 - 02.2021
  • Oversaw sales and operations team for healthcare, pharma, and precious business verticals, with successful implementation of pharma logistics operations and setup of cold and ambient environments
  • Led team hiring and training efforts, resulting in the successful launch of new products (NFO) and establishment of five regional warehouses
  • Managed a team of 30 employees, providing daily oversight of operations, conducting performance evaluations, and implementing training programs, resulting in increased productivity and enhanced customer satisfaction
  • Developed and executed strategic plans to optimize business performance, leading to a significant 15% increase in revenue within the first quarter
  • Collaborated with cross-functional teams to analyze market trends and identify growth opportunities, culminating in the successful launch of three new product lines
  • Implemented innovative technologies to streamline operational processes, reducing costs by 20% and enhancing overall efficiency.

Program Manager-Linehaul

Amazon India
02.2018 - 06.2019
  • Initiated and established first direct contract with Indian Domestic Airlines in 2018 for premium shipments
  • Successfully achieved cost reduction goal of Air and Surface co-loading in 2018, resulting in approximate savings of 1.4 and 2.2 crore
  • Led team of 10 employees in successful implementation of new linehaul and network infrastructure, resulting in 20% increase in operational efficiency and 15% reduction in costs
  • Developed and executed strategic plans to optimize linehaul and network operations, resulting in 30% reduction in delivery times and improved customer satisfaction
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Collaborated with cross-functional teams to streamline processes and standardize operational procedures, resulting in improved communication, reduced errors, and increased productivity.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Developed detailed plans based on broad guidance and direction.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
  • Participated in vendor selection and management process for program initiatives.

Business head- SME sellers ecommerce

Amazon
06.2016 - 01.2018
  • Developed and implemented strategic initiatives, resulting in 25% increase in sales and revenue within first quarter
  • Managed team of 10 sales representatives, providing leadership, guidance, and coaching to exceed sales targets
  • Executed innovative marketing campaigns, such as targeted email marketing and social media advertising, leading to 30% increase in customer acquisition and engagement
  • Cultivated and maintained strong relationships with key stakeholders, including suppliers and vendors, to negotiate favorable terms and ensure timely product delivery, improving customer satisfaction and retention
  • Successfully launched Amazon's Internal Programs for Sellers-Buyers in India, enhancing Amazon brand with cutting-edge features integrated with eCommerce platform service provider
  • Enabled 1-2 day shipping capability across 150+ cities as part of Amazon Prime Launch.
  • Launched new products or services that contributed significantly to company's bottom line while maintaining strong competitive edge.
  • Built and strengthened relationships with industry partners to drive growth.
  • Led cross-functional teams to achieve successful project completion within tight deadlines.
  • Developed partnerships with key industry players that expanded our client base or increased our revenue streams.
  • Collaborated with stakeholders to define goals, align objectives, and ensure overall company success.
  • Conducted thorough market research to identify emerging trends in industry that informed future business decisions.

Business Development Manager

UPS
09.2015 - 05.2016
  • Spearheaded the P&L operations for Agra branch, overseeing all business initiatives and ensuring the retention of existing clientele across territories including Agra, Mathura, Firozabad, and Kanpur for international express parcel shipments
  • Demonstrated exceptional leadership by developing, training, and mentoring high-performing business team.

Strategic & Global account manager

FedEx (Federal Express)
01.2011 - 08.2015
  • Specialized in e-commerce and healthcare vertical solutions, managing major global accounts for both EXIM and domestic supply chain
  • Developed and executed strategic account plans, driving revenue growth and enhancing customer satisfaction
  • Achieved remarkable 30% increase in sales within first year
  • Successfully led cross-functional teams to implement global account management strategies, resulting in improved operational efficiency and enhanced customer experience
  • Established and nurtured relationships with key stakeholders at global accounts, fostering increased customer loyalty and generating substantial 50% increase in repeat business
  • Conducted thorough market trend and competitive landscape analysis, identifying lucrative business opportunities that led to acquisition of 5 new global accounts
  • Additionally, achieved remarkable 100% increase in market share.
  • Managed complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Gained strong leadership skills by managing projects from start to finish.

Manager operations-Airport and warehouse

FedEx (Federal Express)
07.2005 - 12.2010
  • Successfully coordinated all airport operations for cargo air freighter, including ramp operations, handling ground equipment LSP's, DG operations, and aircraft turnaround, leading team of 10 employees
  • Conducted setup of new airport warehouse, ensuring smooth operations
  • Implemented new inventory management system in warehouse, resulting in 100% increase in efficiency and custom clearance of shipments
  • Oversaw the implementation of new quality control measures, SOP, and training programs in collaboration with the L&D team
  • Established cross-functional alignment to settle down airport warehouse operations
  • Collaborated with government and airport agencies to manage seamless operations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.

Education

General Management, Advance General Management -

IIM Lucknow
NOIDA, Uttar Pradesh
06.2020 - 05.2021

Masters, MBA - undefined

Swami Vivekananda Subharti University
NOIDA, Uttar Pradesh
06.2018 - 05.2020

Bachelors, BBA - undefined

Sikkim Manipal University
DELHI, Delhi

Diploma, Export & Import Management - undefined

FTDC

Skills

Strategic Planning

undefined

Certification

Digital marketing from Google & Lean Six Sigma Foundations from PMI & NASBA USA

Personal Information

  • Date of Birth: 10/25/84
  • Nationality: Indian

Timeline

Senior Manager-Sales

Shiprocket
02.2022 - 04.2022

General Management, Advance General Management -

IIM Lucknow
06.2020 - 05.2021

Deputy General Manager

Criticalog Pvt. Ltd
11.2019 - 02.2021

Masters, MBA - undefined

Swami Vivekananda Subharti University
06.2018 - 05.2020

Program Manager-Linehaul

Amazon India
02.2018 - 06.2019

Business head- SME sellers ecommerce

Amazon
06.2016 - 01.2018

Business Development Manager

UPS
09.2015 - 05.2016

Strategic & Global account manager

FedEx (Federal Express)
01.2011 - 08.2015

Manager operations-Airport and warehouse

FedEx (Federal Express)
07.2005 - 12.2010

Senior Professional-Consulting(Strategy)

Samsung SDS
4 2022 - Current

Bachelors, BBA - undefined

Sikkim Manipal University

Diploma, Export & Import Management - undefined

FTDC

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