Narinder Singh
Logistics & Supply Chain professional
Noida
Summary
Accomplished project lead with a robust background in consulting, e-commerce, and digital supply chain management, specializing in logistics and supply chain optimization. Recognized expert in D2C, e-commerce, FTL, LTL, and warehousing, with a proven track record in logistical planning, supply chain coordination, and contract negotiation. Demonstrated ability to drive cost-efficient logistics and warehouse management while excelling in procurement management, project management, change management, process excellence, inventory optimization, and capacity and supply planning. Committed to delivering innovative solutions that enhance operational efficiency and support organizational goals.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Senior Manager - Contract Logistics, E-Com & Digital SC
Samsung SDS
10.2023 - 10.2024
- Led the development of an India Specific digital platform for direct-to-consumer and aggregator models (TMS & WMS)
- Oversaw full project lifecycles from initial concept to final implementation.
- Directed cross-functional teams to execute e-commerce projects successfully, stakeholder management, finance, legal and operations teams.
- Setup the CL team for Samsung and non-Samsung business.
- Managed end-to-end supply chain operations for e-commerce and digital channels, ensuring timely delivery and customer satisfaction.
- Coordinated with IT, finance, and legal departments to ensure compliance and seamless execution of logistics contracts and digital projects.
- Led vendor selection and relationship management to optimize cost, quality, and service levels for contract logistics operations.
- Consolidated vendors and renegotiated contracts to optimize costs.
Senior Professional - E-Commerce & D2C
Samsung SDS
04.2022 - 09.2023
- Successfully launched Samsung e-shop order fulfillment centers in 7 cities across India
- Developed and implemented strategic initiatives to streamline business operations.
- Implemented and managed logistics operations for e-Shop orders, including design of TMS and WMS systems.
- Worked on the global supply chain transformation project, seamlessly transitioning to new ERP system and achieving improved visibility and streamlined processes.
- Designed and set-up the order fulfillment center, 3PL logistics vendors section and contract management.
- Led negotiations with key vendors to secure cost savings of over $500,000 annually, while maintaining strong relationships and quality service levels.
- Directed cross-functional teams including finance, legal, and operations for seamless execution of e-commerce logistics projects.
Senior Manager - Sales
Shiprocket
02.2022 - 04.2022
- Developed detailed plans based on broad guidance and direction for FTL business, planning and execution of new business.
Deputy General Manager
Criticalog Pvt. Ltd.
11.2019 - 02.2021
- Business head North & East for healthcare and precious logistics business verticals (3PL)
Manager-Operation’s Linehaul
Amazon
02.2018 - 06.2019
- Managed end-to-end linehaul operations, optimizing air and surface transport to improve delivery timelines and reduce costs.
- Secured first direct contract with Indian Domestic Airlines for premium shipments in 2018, implemented cost-saving initiatives in co-loading, resulting in multi-crore savings annually for air and surface transportation.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk management.
- Participated in vendor selection and management process for program initiatives.
- Collaborated with cross-functional teams to standardize linehaul procedures, enhancing efficiency and operational consistency.
- Established and led contingency planning processes to ensure uninterrupted linehaul operations during logistical disruptions.
BDM- SME seller’s & E-commerce (New Product Launch)
Amazon
06.2016 - 01.2018
- Spearheaded the launch of D2C tech enabled logistics & warehousing solutions for SME sellers as a core team member
- Conducted detailed market analysis and customer profiling for over 3,000 SME sellers to inform product development and launch strategies.
- Identified new accounts and initiated key account pre-selection process in the vertical.
- Developed and introduced a beta programme for 50 pilot customers that facilitated the testing of several product features being planned for the final release.
- Conducted comprehensive market research and profiled 3K+ customers to tailor product release roadmaps to targeted segments
- Identified new accounts and initiated key account pre-selection process, introducing a beta program for 50 pilot customers to test planned product features
- Launched Amazon’s Internal Programs for Sellers-Buyers, enhancing brand stickiness in India with cutting-edge features integrated with e-commerce platform service providers.
- Established and managed strategic partnerships with key e-commerce platform providers such as Magento and Shopify to expand service offerings.
- Developed and implemented revenue-generating initiatives like Ship with Amazon (SWA) to support B2C and B2B shipping for SME sellers.
- Led pilot programs engaging 50+ SME sellers to test and refine new e-commerce product features pre-launch.
Sales Associate
FedEx (Federal Express)
01.2013 - 08.2015
- Managed multiple domestic key accounts, Managed global ecommerce accounts (Amazon, Flipkart, Snapdeal), UN agencies and strategic accounts.
- Conceptualized aggregation of parcels for small e-commerce vendors. Saved time, effort, and costs by centralizing collections through a single point system while supporting more than 400 small to mid-size e-commerce clients.
- Worked with cross functions on new product to handle highly sensitive parcels and provided solution to AIMA for examination material movement Setup solution & process for online aggregators business model, Developed and executed strategic account plans to increase revenue and drive customer satisfaction Negotiated contracts and pricing agreements to ensure profitable partnerships and long-term success
- Collaborated cross-functionally with marketing, sales, and product teams to ensure seamless integration of client needs and priorities into business strategies.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Financial Services Representative
FedEx
01.2009 - 12.2012
- Conducted thorough research to resolve complex billing issues, preventing escalations and ensuring accurate resolutions.
- Handled a diverse range of client portfolios, ensuring personalized attention was given to each account holder''s unique needs.
- Streamlined account management processes for increased efficiency and improved customer experience.
- Developed rapport with customers, fostering loyalty and repeat business.
- Worked closely with sales representatives to onboard new customers while addressing any concerns that may arise.
- Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
- Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
Sort Agent
FedEx
01.2008 - 12.2009
- Coordinated with various government agencies to ensure compliance with local regulations and requirements.
- Boosted operational performance by effectively managing the arrival and departure of vessels at the port.
- Collaborated with cargo handlers to optimize loading and unloading processes, minimizing delays.
- Ensured timely documentation processing by maintaining accurate records and liaising with relevant authorities.
Hub Handler
FedEx (Federal Express)
07.2005 - 12.2007
- Inbound Shipment sorting activities, Hub activities
- Supporting customs clearence activities
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Reduced handling time for urgent deliveries, prioritizing and reallocating resources efficiently.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
Education
Advance Certificate - Business Administration and Management
General Indian Institute of Management
Master of Business Administration - undefined
Subharti University
Bachelors of Business Administration - General Management
Sikkim Manipal University
Skills
- Air, FTL, and LTL logistics management
- Supply chain management
- E-commerce management
- Strategic business planning
- Project management proficiency
- Client engagement techniques
- Team leadership
- Contract negotiation expertise
- Comprehensive supply chain oversight
- Digital platform design
- Operational efficiency management
- Organizational strategy development
Timeline
Senior Manager - Contract Logistics, E-Com & Digital SC
Samsung SDS
10.2023 - 10.2024
Senior Professional - E-Commerce & D2C
Samsung SDS
04.2022 - 09.2023
Senior Manager - Sales
Shiprocket
02.2022 - 04.2022
Deputy General Manager
Criticalog Pvt. Ltd.
11.2019 - 02.2021
Manager-Operation’s Linehaul
Amazon
02.2018 - 06.2019
BDM- SME seller’s & E-commerce (New Product Launch)
Amazon
06.2016 - 01.2018
Sales Associate
FedEx (Federal Express)
01.2013 - 08.2015
Customer Financial Services Representative
FedEx
01.2009 - 12.2012
Sort Agent
FedEx
01.2008 - 12.2009
Hub Handler
FedEx (Federal Express)
07.2005 - 12.2007
Master of Business Administration - undefined
Subharti University
Advance Certificate - Business Administration and Management
General Indian Institute of Management
Bachelors of Business Administration - General Management
Sikkim Manipal University
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