Narita Fernandes

Role: Handling Testing , Implementation and Training

·The job experience is in testing and implementing new CRM tools, managing collaboration with clients, IT support, and project leads. Maintain SOPs, handle escalation cases, and ensure proper training for new hires, also monitor and develop improvement plans, build client relationships, and work closely with clients to ensure value in their services. identify and address any process and team improvement needs.

Role: Handling payroll activities, escalations and payroll documentation audits ensure that all the responsibilities occur in accordance with the Statement of Work and Service Level Agreement with Clients.

The job involves handling multiples profile joinings in Indusind Bank, handling joining processes in various North 2 & 3 zones, and working with multiple RHRs and managers. The role involves follow-ups, documentation, and payroll confirmation. The job also involves handling end no reports, extracting reports, validating hard copies, handling rejection cases, and ensuring all documents are verified. The job also involves making daily escalation reports and conducting calls with bank managers and RHRs.

The role is responsible for conducting daily meetings, ensuring asset safety, conducting proper business conduct, providing quality customer service, achieving group product targets, coordinating activities with regional marketing teams, resolving customer complaints, acting as a team leader, motivating staff, recognizing the group's strengths, maintaining manpower, checking reports for accuracy, preventing spurious items, and preparing an audit checklist for quarterly audits and inspections. It also ensure the branch maintains a high level of staff productivity.