Narmada Agarwal
Sales and Operations Manager
Bangalore
Summary
Results-driven professional with over 6 years of experience in sales, business development, and operations . Have successfully worked on optimizing processes, driving revenue growth and strategic planning . Awarded for leadership excellence, with expertise in cross-functional collaboration, curriculum development, and market expansion.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
3
3
Certifications
Work History
Senior Operations Manager
Unstarted
07.2024 - 12.2024
- Led the end-to-end experience for the flagship program, ensuring seamless coordination of class schedules, trainer performance, and personalized support while scaling from 1 to N
- Developed business analyst program curriculum and content (Including presentations, study materials, and research tools) taking it from concept (0) to launch (1), ensuring alignment with industry standards and learner needs
- Delivered training classes on sales, operations, and leadership modules
- Conducted free marketing webinars as a part of the company's marketing efforts
- Improved placement outcomes by managing and delivering 4-5 job opportunities MoM, ensuring alignment with student career goals and contributing to 50% of organic revenue
Sales Manager
Unacademy
02.2022 - 07.2024
- Promoted to Sales Manager within 1 year 8 months for outstanding performance, leading a team of 20-25 sales executives and driving the Inbound IVR process that contributed 20% to the sales department's overall revenue, achieving a record revenue of ₹4 crore in May 2023
- Responsible for developing the Inbound IVR process, transforming it from inception into the most profitable channel for the online sales team
- This achievement involved establishing the process from scratch and strategically collaborating with key stakeholders, including the marketing team, category managers, educators, and the product team, to ensure seamless integration and visibility of the Inbound IVR number
- The process significantly boosted engagement and revenue generation through targeted efforts and cross-functional alignment, becoming a cornerstone of the sales strategy
- Revenue generation achieved a record revenue of 4 crore in May 2023, with an average revenue of 3 crore-2.5 crore during the season time and 2 crores during the off-season duration
- Have received the leadership excellence award as a sales manager and have contributed the highest revenue in Inbound for the October -December quarter of 2022
Senior Business Development Executive
Unacademy
05.2020 - 01.2022
- Consistently ranked as a top performer (as a Business Development Executive) with 16 out of 20 months meeting or exceeding sales targets, achieving 200% of the target in May 2021 with ₹26 lakhs in revenue, the highest in the category
- Led the team through challenging times, mentoring new hires, providing continuous training on product knowledge, and fostering a high-performance culture, ultimately contributing 7-10% of the department's overall revenue
- Led collaboration with the category and outbound sales teams, providing insights on customer needs and product updates, overseeing monthly call audits and offering feedback to ensure quality and performance improvements
Business Development Manager
Educaro
10.2018 - 09.2019
- Led successful promotion of Germany as an education and work destination in India, securing 15 business development partners within 9 months and conducting informative sessions in 5 colleges, including specialized sessions for the healthcare sector
- Managed lead generation through both online (Facebook, Quora, Instagram) and offline channels, overseeing a budget of ₹50,000 for Facebook campaigns, and ensuring consistent lead assignment to the sales team for optimal conversions
- Market and Competitor Research For projects related to the Healthcare Sector in Germany
- Single-handedly conducted a Campus Ambassador Program from November 2018 to March 2019
Brand Development Associate
Breakout Escape Games
09.2017 - 09.2018
- Led successful online marketing, promotions, and mall branding initiatives for Breakout Ahmedabad and Phoenix Market City, Bangalore, including event promotions at major fests like SIBM Bangalore's Revelation and IIM Bangalore's Unmaad, boosting brand awareness and engagement
- Conducted in-depth market research on competitors, managed content creation for newsletters, and organized a bloggers meet with 18 participants, effectively leveraging PR and social media strategies to promote Breakout's escape games and corporate team-building offerings
Public Relations Intern
Candid Communications
10.2016 - 12.2016
- Managed media tracking, event coordination, and weekly reporting for television channels, including content creation and dossier evaluation to ensure effective media coverage and client updates
Education
Post Graduate - Marketing and Sales management
St.Xavier's
BSc - Mass Communication Honours
St.Xavier's
CBSE Class 12 - undefined
Mahadevi Birla World Academy
Skills
Operations management
KPI tracking
Employee coaching
Client relationship management
Sales team training
Account management
Sales processes
Certification
Business Analysis Fundamentals, Coursera, 11/01/24
Timeline
Senior Operations Manager
Unstarted
07.2024 - 12.2024
Sales Manager
Unacademy
02.2022 - 07.2024
Senior Business Development Executive
Unacademy
05.2020 - 01.2022
Business Development Manager
Educaro
10.2018 - 09.2019
Brand Development Associate
Breakout Escape Games
09.2017 - 09.2018
Public Relations Intern
Candid Communications
10.2016 - 12.2016
BSc - Mass Communication Honours
St.Xavier's
CBSE Class 12 - undefined
Mahadevi Birla World Academy
Post Graduate - Marketing and Sales management
St.Xavier's