Narmatha Sekar

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated ad-hoc reports to evaluate specific business requirements.
• Identified patterns and trends in large data sets and provided actionable insights.
• Collaborated with stakeholders to identify business needs and data sources.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Generated standard and custom reports to provide insights into business performance.
• Developed and implemented data governance policies and procedures.
• Utilized data visualization techniques to present and explain complex data sets.
• Created dashboards to monitor and track key performance indicators.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Created data models to support decision-making processes.
• Deployed predictive analytics models to forecast future trends.
• Designed and developed data pipelines to acquire, clean and process data.
• Optimized data access and storage to improve performance of analytics systems.

• Analyze operations information and make evaluative judgements to solve problems
• Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
• Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations
• Provide strong and timely financial and business analytic decision support to business partners and various organizational stakeholders
• SO Management, Visa Nominations and exceptions
• Interpret data, analyze results using analytics, research methodologies, and statistical techniques
• Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality
• Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows
• Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
• Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution
• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Enhanced customer satisfaction by offering personalized assistance and prompt responses to inquiries about the visa process.
• Maintained strict confidentiality of client data, ensuring compliance with data protection regulations and company policies.
• Handled sensitive situations tactfully, addressing applicant concerns regarding denials or delays in processing timeframes.
• Ensured accurate completion of visa applications, conducting thorough reviews to minimize errors and delays.
• Educated applicants on the importance of maintaining accurate and complete records, fostering a mutual understanding of their responsibilities in the visa process.
• Provided expert guidance to department heads on best practices for effective budget management and forecasting.
• Maintained up-to-date knowledge of relevant industry trends, ensuring compliance with fiscal regulations and requirements.
• Developed comprehensive lesson plans to address various skill levels, ensuring progressive learning experiences.
• Improved overall Excel comprehension with targeted exercises and real-world examples.
• Conducted regular progress reports to monitor individual growth and make necessary adjustments to instructional methods.
• Leveraged professional network connections to source highly qualified passive candidates.
• Increased client satisfaction by providing timely and personalized resourcing solutions.
• Created tailored recruitment plans for each assignment based on client requirements.
• Achieved consistent revenue growth by identifying new business opportunities within existing accounts and expanding services offered to clients.
• Delivered excellent customer service by addressing client concerns promptly and professionally.
• Managed a diverse portfolio of job orders, successfully filling high-volume temporary and permanent positions.

• Leading a team of 7 members for recruitment& Onboarding process(1099/W2/C2C)
• Processing Onboarding
• Rolling out Offer Letters for W2 & 1099 Consultants
• Initiate and process vendor Onboarding
• People Soft Updation
• Connecting with the consultants on Quarterly calls
• Termination Process
• Invoicing process
• I9 Process
• Updating the reminders in Bull Horn
• Updating the Pay Rate/OT Rate/Double Time Rate in Analyzer
• Sending the regular status update and direct reportee to VP
• Serves as the primary point of contact for all Human Resources Services for 350+ consultants
• Ensuring all employees are following company HR policies, procedures and programs
• Assist with training and development of new HR staff with onboarding policies, consultant care Accelerated 4ward program, FLSA, benefits, HR company policy and procedure
• Create on-boarding paperwork for all new hires nationally consisting of both W2s and 1099s; which includes offer letters, employment agreements, work orders, client and state specific documentation
• Assist in revising, developing and overseeing consultant Accelerated 4ward program and onboarding program
• Responsible for initiating and tracking background investigations and drug screens per client requirements
• Responsible for USCIS Form I-9 processing to ensure compliance with federal regulations for W2 and 1099; verify eligibility documents and run E-verify for validation
• Manage multiple payroll cycles collecting, tracking, and verifying consultant timesheets for payroll and billing
• Accountable for all compliance aspects and ensuring that all employee information is current and accurate within PeopleSoft
• Responded to inquiries and requests related to benefits from assigned personnel including enrollment eligibility, access and navigation of the BeneTrac system, insurance cards, qualifying life events, PTO, 401K, etc
• Track all terminations, working to ensure that all off boarding procedures are followed to avoid any issues with final payment
• Compliance: Ensures subcontractors are compliant with agreement terms and promptly communicating discrepancies or problems to appropriate HR team when required
• Responsible for cradle-to-grave processes for administration and review of all documents and interaction between subcontractors and company
• Has fully on boarded hundreds of subcontractors and consultants with all proper documentation and work authorization before starting at Client
• Processes subcontracting agreements and subcontractor work orders/modifications
• Spearheads any complications that occur between subcontractor and company to provide accurate information while being in compliance with agreement and corporate policy requirements
• Corresponds with account teams to manage Client supplier registration, various state and federal government paperwork and registrations and forms
• Handles all international subcontractor documents including tax documents, intercompany loan agreements, and various banking agreements and audits
• Assists team in providing supporting documents twice a quarter to our respective banks to ensure audit goes smoothly
• Update and maintain shared drive to ensure documents are organized accurately and promptly according to team processes
• Our team has successfully onboarded clients, subcontractors and consultants for 2 acquisitions within 10 months (Princeton Information Systems, NJ and Xtreme Consulting Group, WA)
• Onboarding (Supported India HR): Verification of documents as per checklist
• Presentation to the employees about the background of the Organization, Management Overview, Policies and Procedures of the organization
• Accountability for complete Induction of all other induction
• Operational Activities: Monitoring, handling Employee attendance, leave validation
• Probation completion and transfers
• Employee correspondence and handling HR requests
• HR and Instrumental in Performance evaluation & related MIS
• Documentation and maintaining various trackers
• Handled Reimbursement, Invoices processing
• Handling employee's queries through telephone and email support to Employees
• Payroll and Compensation: Responsible for collecting the payroll inputs and handled compensation and payroll
• Handling Payroll queries related to Salary components, Salary issues, Pay slips
• Validating and preparation of variance report and billing report
• Benefits Administration: Handling Benefits Administration for Employees covering Insurance, Leave policies, Sabbaticals, Data management, Personnel Information updates
• Minimal hands on Statutory process - PF, ESI , LABOUR records
• Final settlement computation for relieving employees
• Training and Development: Prepared Training calendar and coordinated for in-house training
• Maintenance of training tracker
• Employee Engagement: Fun activities are conducted in the organization every quarter to make employee feel stress free and enthusiastic at work
• Coordinated HR Hour and Guest Lectures
• Medical campaigns Bi-annually to ensure physical fitness
• Off boarding and Exit: Exit policy to ensure that employee terminations are handled in a professional manner with minimal disruption to ongoing work functions
• Final settlement computation
• Ensure with all departments for complete exit.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Self-motivated, with a strong sense of personal responsibility.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Coached team members in techniques necessary to complete job tasks.

• Leadership skills: Lead a team with 5 associates for initiation process
• Took initiative and gained knowledge in all the process in BGV to identify if the process can be improved and have success in automating certain parts of it
• Handling a specific client of CTS as per the request from the direct client
• Has been recognized as the best of all for taking initiatives and projecting a good leadership skills

HR SS Peopleline - Process Owner for US & Canada Associates

• Issue / Provide approval for Employment Letters (Eg: Address Proof/ Bonafide/ Master Health Checkup/ Eye Checkup/ Work Permit/ Driving License/ Reference/ etc..,) Processed on Experience letters, RFE and Green card letters for associates
• Automated letters processing for associates
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Enhanced employee satisfaction with HR operations by addressing concerns and providing timely solutions.
• Conducted regular audits of HR processes, identifying opportunities for enhanced efficiency and compliance with relevant regulations.

Resignation (Voluntary) & Termination - Process Owner (Involuntary) for US & Canada Associates

• Updating the employees’ information in the tracker
• Request the associates to share LWD
• Updating the LWD in HCM
• Roll out the exit mailers to the associates
• Updating the LWD in HCM
• Roll out the exit mailers to the associates
• Also supported for Bench communications

Employment Verification - Process Owner for US & Canada Associates

• Verify and disclose the employment details of Cognizant Ex-employees through mails
• Verify and disclose the employment details of US and Canada’s Current and Ex-employees through calls, mails and faxes as well
• Verify and disclose the employment details of Cognizant Ex-employees across globally (except India, US & Canada) of India through mails

Background Check (BG) – Team Member for US & Canada Associates

• Initiate BG check for New Hires and Client Transfers in Cognizant
• Initiate Drug Check for New Hires and Client Transfers in Cognizant
• Follow up with associates for documents in case of any discrepancy in the BG check.
• Conducted reference checks and background verification for potential hires.
• Conducted thorough background checks, reference verifications, and employment eligibility assessments as part of comprehensive pre-employment screening efforts.
• Enhanced accuracy of background screening reports by conducting thorough research and verification processes.
• Assisted in background checks and reference verification processes, ensuring thorough evaluation of potential employees.
• Performed due diligence on potential clients before engagement through background checks and reference verification for risk management purposes.

• Project Objective: Order management & Activation
• Project Description: Customer will create their order in online; we help them completing the orders till installation
• Order includes Package of TV Channels, Internet and phone, Number portability and Phone activation
• Role and Responsibilities: Manage and activating the order placed by the Customer
• Being a pilot batch executive took part in transition of process from Hyderabad to Chennai
• Worked as a Customer support executive in Smart chat and resolving it through live chat for the onsite queries
• Handled two special projects and completed successfully
• Maintaining Team Production and Quality log, Preparation of Monthly reports
• Supporting Team members in night shift in absence of leads
• Coordinating with internal audit-processes with 100% adherence to agreed SLA’s and performing 10% sampling of the work done by the team on a daily basis
• As a senior process executive of the team handled ICU Smart Chat which had very critical business impacts
• Trained new joiners to handle critical chats and to satisfy customers.