Narpat Singh
Revenue Assurance
Bengaluru,KA
Summary
Extensive experience in managing daily RAFM Operations by executing controls and monitoring the anomaly/ exceptions/ cases generated for alerting Revenue Leakage/Fraud Loss opportunity to Analyze and adding preventing measure to safeguarding the telco from the Revenue Losses
Risk Assurance Manager in Risk and Fraud Control, known for high productivity and efficient task completion. Specialize in risk assessment, fraud detection techniques, and regulatory compliance. Excel in leadership, communication, and analytical thinking to navigate complex challenges and drive successful outcomes.
Detail-Oriented RAFM specialist versed in financial analysis and reporting. Brings advanced understanding of market conditions and trends, risk mitigation strategies and financial decision-making. Expert in diverse statistical analyses techniques in RAFM domain as per the TMFourm/GSMA standard
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Director Risk Assurance
Subex Ltd
Bengaluru
04.2017 - Current
- As a RAFM Expert, Ensuring the smooth execution of RAFM operation to the telecom business partner
- Good Expertise on Risk Control Coverage, Operation KPI Performance, Controls Assessment /Tuning to identify the possible loopholes for Revenue Leakages to the operator
- Expertise on the industry standard RAFM controls to combating with the Revenue Leakage/Fraud Attack threat to telco
- Conducted Maturity Assessment, Controls Gap Assessment, Risk Coverage Assessment/Mapping, Controls Configuration/Finetuning with different operator in Middle East, Africa and APAC Region Telco business partner as Expert
- Transformation from Revenue Assurance to Business Assurance, help the business partner by assessing the the loopholes and the Revenue stream with establishing the controls
- Conducting UAT for system migration /update to ensured the data quality are maintained and controls coverage are not effected
- Controls configuration, execution and monitoring, to detect and prevent the possibilities of Revenue Leakages/Losses on RAFM Tool/Manual Data Analytics
- Monitored KPIs closely in order to assess performance against objectives; generated reports accordingly.
- Identified training needs among employees; organized training sessions accordingly in order to increase effectiveness.
- Created detailed project plans outlining tasks and resources needed for successful completion of projects within set timelines.
- Resolved escalated issues quickly while maintaining positive working relationships between departments and teams at all times.
- Directed and supervised staff in the execution of day-to-day activities; monitored performance standards; provided feedback and coaching.
- Conducted regular meetings with staff to review progress against goals; identified areas for improvement and developed corrective action plans as needed.
- Managed the daily operations of a multi-site organization, including budgeting, personnel management, and customer relations.
- Established procedures for tracking quality assurance metrics such as on-time delivery rate or customer satisfaction rating.
- Provided guidance and support to executive team on overall business strategy, policy development, and process improvement initiatives.
- Collaborated with other departments to ensure seamless integration of services across the organization.
- Developed and implemented strategies to improve operational efficiency, productivity and cost saving.
- Evaluated current processes in place and recommended changes based on industry trends or technological advancements.
- Established key performance indicators to measure progress towards organizational goals.
- Identified areas where additional controls could be implemented in order to strengthen security measures.
- Researched emerging trends in fraud control technologies in order to recommend improvements.
- Performed regular audits of existing security protocols to detect weaknesses or vulnerabilities.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Developed and implemented fraud detection strategies that decreased fraudulent activities by a significant percentage.
- Served as primary contact for fraud claim inquiries.
Team Leader
Newcall Telecom UK
Gurgaon
07.2016 - 03.2017
- Provided guidance and training on fraud prevention techniques to staff members.
- Drafted policies and procedures related to fraud detection and prevention.
- Created reports detailing risks associated with various transactions and processes.
- Identified areas where additional controls could be implemented in order to strengthen security measures.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Developed and implemented fraud detection strategies that decreased fraudulent activities by a significant percentage.
Fraud Analyst
Infogix Pvt Ltd
Gurgaon
10.2014 - 07.2016
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
Senior Fraud Analyst
Quattro Pvt Ltd
Gurgaon
04.2012 - 09.2014
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Performed detailed analysis of financial transactions to identify suspicious activity.
Education
MBA - Operations Management
Sikkim Manipal University
New Delhi02-2015
Bachelor of Arts - Art
Himachal Pradesh University
Shimla03-2011
Skills
- Revenue Assurance/Business Assurance GSM/Fixed Line/Broadband
- Revenue Leakage Identification & Saving
- Revenue Assurance Tools Utlization
- KPI monitoring
- Billing systems
- Auditing Techniques
- RCA Document Preparation
- Risk Assessment
- Regulatory compliance
- Operational Efficiency
- Operational Excellence
- Fraud Detection
- Telecommunications
- Fraud Investigation
- Financial Transactions Monitoring
- Risk assessment expertise
- Fraud detection techniques
- Fraud prevention strategies
- Investigation techniques
- Anti-fraud policies
- Fraud Prevention Systems
- Transaction Monitoring
- Fraud Schemes Understanding
- Control Implementation
- Policy Development
- Report Generation
- System Migration
- Vulnerability Analysis
Languages
English
First Language
Certification
- Certified Fraud Examiner
- Six Sigma Green Belt
- Lean Six Sigma
- Advance Excel and SQL
Timeline
Associate Director Risk Assurance
Subex Ltd
04.2017 - Current
Team Leader
Newcall Telecom UK
07.2016 - 03.2017
Fraud Analyst
Infogix Pvt Ltd
10.2014 - 07.2016
Senior Fraud Analyst
Quattro Pvt Ltd
04.2012 - 09.2014
MBA - Operations Management
Sikkim Manipal University
Bachelor of Arts - Art
Himachal Pradesh University
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