Hi, I’m
NARSI RAJ
Cloud and IT Infrastructure
Jamestown
Summary
Highly Experienced in delivering managed services in - Hosted IT Infrastructure & Cloud Platform
Well experienced in delivering services through a well Architected Framework covering – Cost Optimization, Operational Excellence, Performance, Security & Reliability,
Responsible for Strategic Planning, Offerings, within Budget & Profitability and developing teams , expert in Analyzing client needs to transform their business and technical requirements, simplifying processes and enabling Automation to provide sustainable and robust service delivery
Lead large culturally diverse global team’s 600+ associates across 15 countries to meet business outcomes, in a matrixed environment, through Engineering, SRE, Architects and service delivery teams
Chair of Design Authority and Architecture Review board provide leadership and mentoring through formal outreach program.
Ability to lead based on next gen technologies, and driving value in services delivery, improving overall performance in client’s digital transformation journey
Displays sense of urgency in completing tasks and meeting deadlines. Forward-thinking professional offering more than 10 years of senior leadership. Extensive communication skills and extensive experience working with clients and partners
Overview
23
years of professional experience
6
Certificates
Work History
Kyndryl ServicesBangalore
Associate Director, Solution Architect
09.2021 - Current
Job overview
- Multi Cloud Services Leader involved in delivering hybrid Cloud platform services, DR strategy, Cyber resiliency, Cloud Orchestration, business process workflow for service delivery using Cloud Management Platform for all actors
- Design and implement Global best practices, ensure standard processes, standard delivery practices, standard SLA management framework
- Demonstrate expertise in Technology areas of Devops, Devsecops, SRE, Cloud, VCF/VCS & Application Monitoring technologies Provide direction and leadership in development of Skills, Process, Technology rollout on the above technologies, foresee the market in close collaboration with the offering team to release new offerings in the advanced cloud areas Build an incubation team to develop the delivery for the new offerings Mature the delivery team and move it into production Ensuring transformation of the entire delivery model to highly automated model Work with product teams, Engineering teams and SRE for building & deploying strategy for automation for GTS Leading IT Design Authority & Architecture governance councils Facilitating consultation sessions using Design thinking with stakeholders to define business and technology requirementsDesign and enable implementation of standard tools for managing delivery
- Collaborate with the larger GTS on the standardization journey, and collaborate with the larger account management teams and Geography/ market to further enablement Base growth, New logo clientele, Migration to cloud, transform to standard model.
IBM Services
Associate Director - IAAS
08.2019 - 08.2021
Job overview
- Led team for Delivery and engineering services and supported key clients in their development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Build and deliver Private Cloud Product/Platform using, Cloud Portal, Orchestrate Managed to environment consisting of VMware Technologies, Cisco SDN, Firewalls, LB and Bluemix (VMWare) hardware. Deliver Repeatable Patterns for OS & Middleware components with the help of Engineering and Product teams and Shared services including Compliance, Security, Backup & Recovery and Monitoring
- Integration of Public Cloud and On-prem Core IT Infrastructure –Azure and Private cloud, exchange of Data between the Second copy backup solution, Disaster Recovery, Cyber resiliency, Network isolation during Cyberattack and Cyber resiliency
- Deploy Platform as a service using OpenShift & Kubernetes for running docker containers and hosting client Business Applications
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- SLA Adherence
- Team size 400
- Client: Fortune 500 Global accounts – TCV $ 350 M
IBM ServicesBangalore
Associate Director - Service Delivery
07.2017 - 08.2019
Job overview
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Seamless integration of Optimized “AAS” (IMI) Platform Architecture with (Traditional) managed services Architecture • Implement Automation, Service delivery improvements wherever opportunity exists – to bring in efficiency for delivering services • Partnering Relationship building with cross functional teams • Risk Identification, mitigation, and issue management • Coordinating, leading, and managing project meetings and collaboration sessions • Compliance and audit support • Managed Incident, Problem and change management , Team size 600
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Facilitated completion of deliveries and verified documentation.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Contributed to internal and external account reviews.
IBM Services
Program Manager - Cloud and DC Migration
10.2014 - 08.2017
Job overview
- Applications Dependency & Discovery Analysis & Planning and migration • Develop Tools selection, Cloud Migration Framework & Cost Model • Established DC Relocation practice, developed planning and migration offerings “as a service” for Data Center migrations, includes technology, processes, deliverables • Built teams - Architects/SME’s / PM/Migration specialists for delivering services • Delivered large customer migration project for 11000 servers/migration with approximately 1200 business applications • Team size 200 associatesLarge Global Insurance Company in Europe – TCV $250M, Scope: Strategic Outsourcing / Optimized Services - Leadership
- Description: Managed Services Delivery – Onprem & Cloud
- Seamless integration of Optimized “AAS” (IMI) Platform Architecture with (Traditional) managed services Architecture
- Converge monitoring tools from multiple sources to data lake, for single pane of glass view
- Implement Process Automation, Service delivery Automation wherever opportunity exists – to bring in efficiency for delivering services
- Partnering Relationship building with cross functional teams
- Risk Identification, mitigation, and issue management
- Coordinating, leading, and managing project meetings and collaboration sessions
- Compliance and audit support
- Incident, Problem and change management
- Team size 600
- Title: Datacenter & Cloud Migration Services - Leader Center of Competency
- Client: Third party Outsourcing Company based in Europe – TCV $ 350M
IBM Services
Complex Engagement Manager
08.2009 - 10.2014
Job overview
- Transformation of services by deploying monitoring Tools for large complex accounts for IBM service delivery • Innovative Leadership for complex engagements for service delivery - Platforms, Storage, B&R, Network, Security and Workplace/EUS services • Active participation in Incident, Problem, Change management • Acting as a point of escalations for day-to-day issues • Coordination service restoration for incidents affecting the production Infrastructure • Availability management – tracking & reporting performance metrics and working towards higher service availability & quality • Proposing service continuous improvements and new technical solutions • Managed 20000 + devices • Responsible for SLA adherence • Managed large team 450+ associates
- Scope: Datacenter & Cloud Migration - Centre of Competency
- Description: Applications Dependency & Discovery Analysis & Planning and migration
- Develop Tools selection, Cloud Migration Framework & Cost Model
- Established DC Relocation practice, developed planning and migration offerings “as a service” for Data Center migrations, includes technology, processes, deliverables
- Built teams - Architects/SME’s / PM/Migration specialists for delivering services
- Delivered large customer migration project for 11000 servers/migration with approximately 1200 business applications
- Team size 200 associates, North America Accounts – TCV $ 450M
IBM ServicesBANGALORE
Sr. Service Delivery - Platform Services
05.2005 - 07.2009
Job overview
- Service Delivery, IT Infrastructure service delivery
- Description: Transformation of services by deploying monitoring Tools for large complex accounts for IBM service delivery
- Innovative Leadership for complex engagements for service delivery - Platforms, Storage, B&R, Network, Security and Workplace/EUS services
- Active participation in Incident, Problem, Change management
- Acting as a point of escalations for day-to-day issues
- Coordination service restoration for incidents affecting the production Infrastructure
- Availability management – tracking & reporting performance metrics and working towards higher service availability & quality
- Proposing service continuous improvements and new technical solutions
- Managed 20000 + devices
- Responsible for SLA adherence
- Managed large team 450+ associates
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents.
- Onboarded new temps by entering employee information into systems.
Cognizant Technology SolutionsBANGALORE
Service Delivery Manager
01.2004 - 02.2005
Job overview
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated and led internal and external site team meetings.
- Contributed to internal and external account reviews.
- Supervised operations of 24-hour customer service desk staffed by 24 team members.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Implemented and supported dashboard to manage Incidents that are missing KPIs for the client
Global Software LimitedLondon
Delivery Head - IT Infrastructure Services
03.1999 - 12.2003
Job overview
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Supervised delivery staff and general productivity.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Prepared and reported project metrics needed for various risk groups.
- Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
Education
Mysore University India
Bachelor of Science from Engineering (Electronics & Communication)
04.2001
Madras University Chennai
Bachelor of Science from Chemistry
04.2001
Skills
Hybrid Cloud Servicesundefined
Affiliations
Computer Measurement Group
Accomplishments
- Supervised team of 600 staff members. Ramped up teams from 50 - 600 in 2 years
- Managed Compute, Storage , Network and services and achieved availability of SLA 99.5 for servers 10000+
- Lead Cloud Migration - Center of Competency and delivered offerings that reduced the cost of migration over 60%
- Developed large complex innovative solution using IBM Team solution methodology and signed larger $M contracts
Certification
Project Management Professional - PMI
Availability
See my work availability
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Available
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Timeline
Azure Certified Solution Architect
02-2022
Associate Director, Solution Architect
Kyndryl Services
09.2021 - Current
AWS Certified Solution Architect
03-2021
IBM Certified Expert Architect
06-2020
Associate Director - IAAS
IBM Services
08.2019 - 08.2021
Associate Director - Service Delivery
IBM Services
07.2017 - 08.2019
DC Relocation and Cloud Migration
07-2016
ITIL
06-2015
Program Manager - Cloud and DC Migration
IBM Services
10.2014 - 08.2017
Project Management Professional - PMI
04-2012
Complex Engagement Manager
IBM Services
08.2009 - 10.2014
Sr. Service Delivery - Platform Services
IBM Services
05.2005 - 07.2009
Service Delivery Manager
Cognizant Technology Solutions
01.2004 - 02.2005
Mysore University
Bachelor of Science from Engineering (Electronics & Communication)
04.2001
Madras University
Bachelor of Science from Chemistry
04.2001
Delivery Head - IT Infrastructure Services
Global Software Limited
03.1999 - 12.2003
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