Narugopal Samanta

JOB PROFILE :-

• Preparing RCM Mid Month/Weekly Review Data & Presentation .
• Preparing Team Monthly performance review data for ACM & TCM .
• Preparing RCM Monthly performance review data & Presentation .
• TCM & FCE Productivity & Performance
• Market Share on daily basis
• Managing Collection Data Base
• Supporting to team whenever required, Such as HR, Ops , IT, Mobility & Statement etc .
• Different type of MIS Circulation on daily basis such as Visit Tracker, Collection Tracker, 90 DPD Performance, 4+ Write Back, PP handling, LM vs CM Comparison, Outlier Dashboard, Plan vs Actuals etc.
• FCE, SCE, TCM, TM, ACM & AM Collection Performance Published on Daily Basis .
• Providing YTD,Half Yearly, Quarterly & Monthly Performance, Allocation MIS & Other MIS whenever required by RM,RCM & HR
• Providing necessary data support @ back end to attain the Collections target .
• Maintaining Manual & System allocation and share the details with ACM & TCM whenever they required .
• Preparation Of Collections Plan For Next Month
• Preparation of plan Vs Actual for ACM,TCM & FCE's
• ACM & TCM Productivity MIS
• Coordination with HO Department on Various Matters such as FCE/agency Mapping with TCM and employee's mobility Issues .
• Coordination With Branch Offices for Data Requirements as per RCM or HO Team
• Prepare TW Stack Bars on monthly basis for RCM & RM
• Weekly & Monthly Projections of Collections
• Prepare Presentation of RCM & RM MPR Review Every Month .

JOB PROFILE :-

• Handled PAN India Roll Out MIS.
• Support field team, retrieving invoices, ledger etc.
• Monitored Call center's calling performance.
• Ensured sending timely SMS to customers & field executives as per process.
• Issued various kinds of notice & legal notices to Debtors.
• Maintain Money Receipt Books.
• Has to solve debt dispute issues coordinating with Accounts department.
• Initiate auto EMI deduction as per process coordinating with IT department.
• Reconcile Data & provide report to State Manager.
• Coordinated with Audit for queries from time to time.
• Coordinated with IT team to resolve online registration related issue.
  

KEY RESPONSIBILITIES:-

• Authentic & Timely circulation of daily, weekly, monthly MIS.
• Maintain District wise performance, DCE,FTC,On roll executives MIS.
• Preparing incentives follow up till clearance of the same.
• Database management, track settlements, initiate write off, process NOC send to states and ensure that customer receive the same.
• Initiate EMI deduction process as per scheduler coordinating with IT team, ensure timely deposition to accounts & maintain payment schedule for future follow ups Bank EMI deduction process.
• Claim Notices – Sending claim notices (Legal, Demand & Termination) as per schedule, maintain MIS, send data to States capturing delivery feedbacks.
• Telecalling Data – Send calling data to call center, pursuing feedback analysis the same and send reports to the states. Arrange verification & welcome calling also.
• Compliance – Timely Audit, MR Book control, Maintain MIS on deposition, identify delay deposition and reporting timely.
• Settlement audit every 15 days as per process and reporting timely.
• Maintain MIS on replacement of common service centres PAN India.

• Audited production reports, tracking data entry and processing errors.
• Reported statistics requested by senior management accounting for database growth and call volume.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Provided daily supervision, feedback and oversight to direct reports.
• Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
• Participated in weekly conference calls with management to discuss department updates and strategies.
• Conducted performance reviews of employee goals, objectives and performance expectations.
• Verified data files prior to entry to maintain high data accuracy.
• Located and corrected data entry errors and reported to management.