Nasapu Pavan Kumar
Chennai
Summary
• Over 2.5 years of experience in Microsoft Dynamics 365 CRM and Power Platform.
• Skilled in software development, application maintenance and requirement analysis
• Hands-on experience with JavaScript and MySQL for backend development
• Proficient in Microsoft Power Platform tools:
Power Apps, Power Automate, Power Pages, and Dynamics CRM
• Familiar with Azure cloud platform and ServiceNow for IT service management.
• Strong knowledge of database design, web applications, and problem-solving skills.
• Experienced in building responsive Canvas Apps using Power Apps with delegation and pagination
• Skilled in ASP.NET, SQL Server, and React.js for developing secure web applications.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Software Engineer
World Bank Global
2025.09 - Current
- Developed an end‑to‑end grant reporting and submission management solution for the World Bank Group (WBG) using Microsoft Power Platform and Dynamics 365.
- Implemented automated workflows, reporting capabilities, and seamless integration between client‑facing applications and backend CRM systems.
- Designed and developed interactive report management features using Power Apps and Power Pages as the client-facing interface.
- Built backend data models and business logic in Dynamics 365 CRM/Dataverse to support grant tracking and submission workflows.
- Created a comprehensive Power Automate (PAF) workflow to automate email reminders, deadline notifications, and end‑to‑end report submission tracking.
- Ensured seamless integration across Power Apps, Power Pages, CRM, and Power Automate, enabling smooth user experience and reliable data flow.
- Performed thorough functional validation in the DEV environment and successfully deployed the solution to UAT for user acceptance testing.
- Improved overall reporting efficiency and reduced manual follow‑ups through automation.
Associate Software Engineer
EY Global
2024.03 - 2025.06
- Part of the Global Support, Operations and Management for CRM application on Dynamics 365.
- Analyzed ServiceNow tickets to gather user requirements and deliver timely, effective resolutions.
- Collaborated with cross-functional teams and engaged with client stakeholders across EMEIA and US regions.
- Managed incident resolution and effective error handling to uphold service quality.
- Reported bugs to drive continuous improvements.
- Participated in handover and triage calls with internal and external teams.
- Conducted Knowledge Transfer (KT) sessions and created documentation to reduce ticket resolution time.
- A leading global professional services firm.
Education
Bachelor of Engineering - Computer And Information Sciences
Aditya Institute of Technology And Management
Tekkali 2019.04 - 2023.04
Skills
- Power Apps
- Power Automate
- Power Pages
- Dynamics CRM
- ServiceNow
- SQL Server
Certification
- PL - 200 – Microsoft Power Platform Functional Consultant, 03/01/24
- PL – 400 – Microsoft Power Platform Developer, 05/01/25
- AZ – 900 – Microsoft Azure Fundamentals
- Oracle Cloud Infrastructure 2023 AI Foundations Associate
- Boomi – Professional API Design Certification
- PL – 900 - Power Platform Fundamentals, 08/01/25
Skills Summary - Technical Highlights
Over 2.5 years of experience in Microsoft Dynamics 365 CRM and Power Platform with strong expertise in software development, application maintenance, and requirement analysis. Skilled in backend development using JavaScript and MySQL, and proficient in Microsoft Power Apps, Power Automate, Power Pages, and Dynamics CRM. Familiar with the Azure cloud platform and ServiceNow for IT service management.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Intermediate
B1
Timeline
Software Engineer
World Bank Global
2025.09 - Current
Associate Software Engineer
EY Global
2024.03 - 2025.06
Bachelor of Engineering - Computer And Information Sciences
Aditya Institute of Technology And Management
2019.04 - 2023.04