Naseem Khan
Mumbai
Summary
Operations leader with extensive experience in back-office operations and process optimization at CAPITA INDIA PVT. LTD. Achievements include significant enhancements in team productivity and streamlined workflows, resulting in measurable operational improvements. Expertise in stakeholder communication and performance management, focusing on conflict resolution and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Manager Operations (Backoffice Operations)
CAPITA INDIA PVT. LTD.
Mumbai
06.2009 - 08.2016
- Developed a collaborative environment to lead and mentor back-office operations team.
- Managed daily operations, workflows, and task assignments for optimal execution.
- Conducted performance reviews, identified improvement areas, and implemented development opportunities.
- Facilitated effective communication among stakeholders through progress updates and issue resolution.
- Tracked project schedules, resources, and budgets while reporting findings to senior management.
- Aligned daily operations with long-range strategic goals to drive organizational success.
- Enhanced productivity through targeted performance management strategies.
- Resolved conflicts to maintain a positive team atmosphere and improve employee satisfaction.
Process Leader Operations (Backoffice Operations)
CAPITA INDIA PVT. LTD.
Mumbai
09.2007 - 06.2009
- Led and managed operational processes within back-office operations, guaranteeing smooth execution and adherence to established standards.
- Worked effectively to improve process efficiency and productivity by analyzing existing procedures and identifying areas for improvement.
- Collaborated with diverse teams to streamline workflows, reducing operational bottlenecks.
- Implemented and maintained appropriate documentation for process guidelines, ensuring all employees understand and adhere to established regulations.
- Recognized multiple times with Star of Quarter, thus highlighting contributions to improving processes efficiency and productivity.
Senior Insurance Executive Operations (Backoffice Operations)
CAPITA INDIA PVT. LTD.
Mumbai
01.2005 - 08.2007
- Handled insurance-related back-office operations, contributing to the accurate and effective administration of Prudential processes.
- Ensure adherence to regulatory frameworks and standards, minimizing hazards, and maintaining compliance.
- Collaborate cross-functionally with external stakeholders within the team to maintain operations and promote productivity.
- Assisted in process optimization projects to increase operational effectiveness and excellence.
- Contributed meaningfully to the efficient management of insurance processes and compliance with the regulations, thus minimizing operational dangers.
- Collaborated successfully and consistently with people across various functional positions, to contribute positively.
Team Member Outbound Customer Service / Sales (Voice)
Trans Works - Aditya Birla Group
Mumbai
11.2003 - 11.2004
- Provided outbound customer service via voice channel.
- Made outbound sales calls to prospective customers.
- Addressed customer questions effectively.
- Maintained a thorough knowledge of product offerings to provide well-informed responses.
- Achieved targets consistently.
Education
Bachelor of Commerce -
K.C. College
Mumbai, Mumbai, India01.1999
Diploma In Computer Studies - InformaƟcs
University of Cambridge
01.1998
Skills
- Backoffice operations
- Operations management
- Performance metrics
- Workflow management
- Stakeholder communication
- Process optimization
- Risk mitigation
- Reporting and analysis
- Customer service and support
- Insurance processes
- Communication skills
- Problem solving
- Team leadership
- Conflict resolution
- Adaptability and flexibility
- Performance management strategies
- Process improvement initiatives
- Project coordination
Certification
- CF1 (Certified in Chartered Financials (Insurance)), 2007
- FA2 (Certified in Life & Pensions Administration), 2008
- Active Manager Level 1 (Certification by Trinity Horne), 2012
Accomplishments
- Recognized as Star of Quarter as Process Leader, demonstrating exceptional leadership and contributions to process improvement.
- Recognized as Star of Quarter as Team Manager, highlighting outstanding team leadership and performance management capabilities.
Hobbies and Interests
- Reading
- Baking
- Mentoring
- Team Activities
- Process Improvement
Projects
Elixir Project, Served as Subject Matter Expert for Pensions, providing specialized knowledge and support. Provided pension-specific technical expertise and collaborated with team members and stakeholders.
Languages
- English
- Hindi
- French (Elementary)
Personal Information
Date of Birth: 09/25/77
Timeline
Team Manager Operations (Backoffice Operations)
CAPITA INDIA PVT. LTD.
06.2009 - 08.2016
Process Leader Operations (Backoffice Operations)
CAPITA INDIA PVT. LTD.
09.2007 - 06.2009
Senior Insurance Executive Operations (Backoffice Operations)
CAPITA INDIA PVT. LTD.
01.2005 - 08.2007
Team Member Outbound Customer Service / Sales (Voice)
Trans Works - Aditya Birla Group
11.2003 - 11.2004
Bachelor of Commerce -
K.C. College
Diploma In Computer Studies - InformaƟcs
University of Cambridge
Similar Profiles
Srikanth YellankiSrikanth Yellanki
Senior Executive at Capita India Pvt. Ltd.Senior Executive at Capita India Pvt. Ltd.
Aniket V. RaneAniket V. Rane
Sr. Executive Financial Services at Capita India Pvt. Ltd.Sr. Executive Financial Services at Capita India Pvt. Ltd.
Rohan DeshmukhRohan Deshmukh
Service Delivery Manager at Capita India Pvt. Ltd.Service Delivery Manager at Capita India Pvt. Ltd.
Bhoomi KumbhaniBhoomi Kumbhani
Clinical Physiotherapist at Umiya Physiotherapy ClinicClinical Physiotherapist at Umiya Physiotherapy Clinic
Diksha SinghDiksha Singh
Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.