Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rizwan Khan

IT Profession
Bangalore,Karnataka

Summary

Proven Technical Support Analyst with a track record of enhancing system efficiency and reducing downtime at Goldman Sachs. Expert in remote support and incident management, demonstrating exceptional problem-solving abilities and effective communication. Skilled in fostering team collaboration and building strong client relationships, significantly improving service support outcomes.

Overview

3
3
years of professional experience

Work History

Technical Support Analyst,

Goldman Sachs
09.2023 - 08.2024
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Collected and monitored incoming data from sources such as remote alerts, third party vendors(NICE & Cisco)
  • Worked on Nice related alerts and cucm related alerts and Gateways.

L1 Technical Support Engineer

Mphasis
06.2021 - 01.2023
  • Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
  • Provided technical assistance to clients via phone, email, and cha
  • Resolved hardware and software issues in a timely and efficient manner
  • Collaborated with team members to achieve team goals and objective.
  • Technical Support Analyst, Goldman Sachs (September 2023 - August 2024)
  • Analyzed and resolved technical issues related to software applications
  • Utilized problem-solving skills to identify and implement solutions
  • Worked closely with internal stakeholders to ensure seamless resolution of technical issues

Education

Master of Science - Mates

KUD
Dharward
07.2013

Bachelor of Science - Mathematic

Bagger Nagar Degree
Dandeli
06.2011

Skills

  • Remote Support
  • Software Installation
  • Remote Technical Support
  • Customer Support
  • Incident Management
  • Application support
  • On-Site Technical Support
  • Technical issue analysis
  • Ticket support system management
  • Service support
  • Customer Service
  • Windows 10
  • Ticket management
  • Issue Troubleshooting
  • Microsoft Outlook
  • Desktop support
  • Customer service expert
  • Technical Troubleshooting
  • Support scenario generation
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Team Collaboration
  • Effective Communication
  • Help Desk Support
  • Microsoft Excel
  • Team building
  • Relationship Building
  • Support Services
  • Analytical Thinking

Accomplishments

  • Rewarded for best performance for two consecutive months at HP.
  • Received the Best Performer Award at Goldman Sachs in July 2024.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Intermediate (B1)

Timeline

Technical Support Analyst,

Goldman Sachs
09.2023 - 08.2024

L1 Technical Support Engineer

Mphasis
06.2021 - 01.2023

Master of Science - Mates

KUD

Bachelor of Science - Mathematic

Bagger Nagar Degree

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