Naseer Bhat
Operations Manager
Bengaluru
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Stringent ISO Auditor conducts internal ISO audits, provides employee training and support and updates and develops quality procedures. Demonstrated background solving problems and implementing sustainable solutions, communicating with all levels of organization and possessing strong inspections and auditing skills in ISO certified environment. Proficient in writing executive-level reports and technical documentation.
Overview
13
13
years of professional experience
Work History
Operations Manager
Verifacts Pvt Limited
Bengaluru
12.2022 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Develop strategies to address short-term concerns as well as long-term growth opportunities in order to ensure organizational success
- Communicate and manage team performance expectations, reinforcing goals,providing coaching and feedback on performance
Lead Operations/Vendor Manager
Veremark Pvt Ltd
London
12.2020 - 12.2022
- Being the Lead Operations/vendor Manager was responsible to onboard new vendors, negotiate with the current vendors on prices, TAT and other quality metrics, being a vendor manager, I have always extended my role and supported the database team to cover maximum countries Worked with Government authorities and private sector to have all sources available for global coverage Collaborated with clients to target issues and uncover methods that would increase operational efficiency of employment screening in EMEA, APAC and US market Expertise in requirements and procedures in background screening, components
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Created reports, presentations and other materials for executive staff.
Team Lead
First Advantage Global Operating Center
Bengaluru
06.2015 - 12.2020
- Investigate clients’ problems and make speedy solutions
- Reply to email queries and manage other correspondence Generating reports on daily basis and publishing the Team wise Data
- Preparing daily reports, weekly reports on Verification based on client wise and Team wise
- Allocating cases to respective Teams Report and collecting new queries Team
- Collecting the updates from clients and updating to the Team
- Preparing the Training Material based on client updates and giving the Training to the Team
- Work with the support team to ensure service level requirements are exceeded
- Working with higher management on process improvement Analysis for a better tomorrow Interacting with Client and understanding their requirements and providing real time solution Has been a SPOC for all the analysis and process level reports, I use to coordinate with multiple teams and ensure the report is delivered to all my teams
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Senior Executive
HireRight Inc, Aegis Limited
Bengaluru
03.2012 - 06.2015
- Allocating cases to respective Teams Report and collecting new queries Team
- Collecting the updates from clients and updating to the Team
- Preparing the Training Material based on client updates and giving the Training to the Team
- Has been SPOC for APAC process updates and process changes
Senior Executive
Wipro Limited
Bengaluru
09.2010 - 10.2011
- Responsible to take daily customer calls
- Respsonbile to generate sales leads
Education
Bachelor of Business Administration -
Sangai International University
Skills
Project ManagementHighly OrganizedAttention to DetailActive ListeningGood time managementFlexibility and AdaptabilitySelf-motivationLeadership and TeamworkProblem SolvingInterpersonal SkillsCritical thinking and problem solvingDecision MakingTime ManagementAbility to MultitaskCommunicationEffective Time ManagementLeadership SkillsLeadershipTeamworkMicrosoft Office WordAdaptabilityCustomer ServiceAbility to Work Under PressureMicrosoft PowerPointAbility to Work in a TeamComputer SkillsFast LearnerExcelMicrosoft ExcelPerformance AnalysisManagement SkillsCommunication SkillsHighly MotivatedVendor ManagementMicrosoft Office
Project development and life cycle
Budgeting and forecasting
Management information systems
Supply Chain Management
Risk analysis and management
Work flow planning
Cost reduction strategies
Startups and turnarounds background
Contract Negotiation
P&L Management
Performance Evaluations
Strategic planning
Accomplishments
- Earned the “Alchemist award” Award in 2018 for being the best team leader across the floor for Q2 and Q3
- Earned "Star Team Award" for being the best Team Manager in 2022
- Completed Six Sigma training program in 2019
- Completed PMP training in 2023
Timeline
Operations Manager
Verifacts Pvt Limited
12.2022 - Current
Lead Operations/Vendor Manager
Veremark Pvt Ltd
12.2020 - 12.2022
Team Lead
First Advantage Global Operating Center
06.2015 - 12.2020
Senior Executive
HireRight Inc, Aegis Limited
03.2012 - 06.2015
Senior Executive
Wipro Limited
09.2010 - 10.2011
Bachelor of Business Administration -
Sangai International University