Naseer Hurrah
Sr Customer Service Associate
Noida
Summary
Detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Accounts Associate
WNS Global Services
Noida
11.2022 - Current
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Scheduled deliveries, monitored progress and coordinated with shipping companies.
- Secured and negotiated contracts with high-value clients in collaboration with account managers.
Sr. Customer Service Associate
Tech Mahindra
Noida
03.2021 - 08.2022
- Developed and maintained strong relationships with customers to foster repeat business.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Customer Service Tech Support
Concentrix Daksh
Noida
01.2019 - 06.2020
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Arts - ARTS
IGNOU
Noida 01.2020 - 07.2023
High School Diploma -
J&K Board of School Education
Srinager 01.2009 - 03.2010
Skills
Transaction management
undefinedHobbies
Football
Books
Traveling
Timeline
Sr. Accounts Associate
WNS Global Services
11.2022 - Current
Sr. Customer Service Associate
Tech Mahindra
03.2021 - 08.2022
Bachelor of Arts - ARTS
IGNOU
01.2020 - 07.2023
Customer Service Tech Support
Concentrix Daksh
01.2019 - 06.2020
High School Diploma -
J&K Board of School Education
01.2009 - 03.2010
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