Adobe Photoshop
Naseer Mehdi
Customer Service Specialist
Hyderabad,Telangana
Summary
Organized Customer Service Specialist with 3 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
3
3
Languages
15
15
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Specialist
Amazon
Hyderabad, Telangana
04.2018 - Current
- Surpassed performance goals by approaching all interactions with resourcefulness, organisation and customer-centric solutions.
- Described and explained details about on sale items and promotion options to inform customers and guide purchasing decisions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered average of 50 calls, chats and emails per day, addressing customer inquiries, solving problems and providing product information.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Been subject matter expert (SME) for amazon.com retail team before moving to Woot and later worked as an SME for the Woot team as well.
- Identified major issues with the process, raised tickets for investigating and worked with the managers and the business team which is based in Dallas, TX. closely to resolve the issues.
- Currently, serving as a Subject Matter Expert for a new process called Marketplace and other processes for Woot!.
Education
Bachelor's in Commerce (Computer Applications) - Commerce
Kakatiya University
Telangana 12.2017 - 05.2020
Intermediate - Biological And Physical Sciences
Success Junior College
Telangana 05.2014 - 04.2017
High School Diploma -
Dynamic Model High School
Telangana 05.2003 - 05.2013
Skills
[Phone] support
Complaint resolution
Customer Relations
Telephone etiquette
Excellent written and oral communication
Good communication skills
Training development aptitude
Good listening skills
Receiving support
Staff education and training
Positive Customer Experience
Inbound And Outbound Calling
Accomplishments
- E-mail Service - Professionally processed 100+ emails per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 8 staff members.
Software
Adobe Premiere Pro
Adobe Lightroom
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Photography
Sports
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Customer Service Specialist
Amazon
04.2018 - Current
Bachelor's in Commerce (Computer Applications) - Commerce
Kakatiya University
12.2017 - 05.2020
Intermediate - Biological And Physical Sciences
Success Junior College
05.2014 - 04.2017
High School Diploma -
Dynamic Model High School
05.2003 - 05.2013