Adobe Photoshop
Naseer Mehdi
Customer Service Specialist
Hyderabad,Telangana
Summary
Organized Customer Service Specialist with 3 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
3
3
Languages
15
15
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Specialist
Amazon
Hyderabad, Telangana
04.2018 - Current
- Surpassed performance goals by approaching all interactions with resourcefulness, organisation and customer-centric solutions.
- Described and explained details about on sale items and promotion options to inform customers and guide purchasing decisions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered average of 50 calls, chats and emails per day, addressing customer inquiries, solving problems and providing product information.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Been subject matter expert (SME) for amazon.com retail team before moving to Woot and later worked as an SME for the Woot team as well.
- Identified major issues with the process, raised tickets for investigating and worked with the managers and the business team which is based in Dallas, TX. closely to resolve the issues.
- Currently, serving as a Subject Matter Expert for a new process called Marketplace and other processes for Woot!.
Education
Bachelor's in Commerce (Computer Applications) - Commerce
Kakatiya University
Telangana 12.2017 - 05.2020
Intermediate - Biological And Physical Sciences
Success Junior College
Telangana 05.2014 - 04.2017
High School Diploma -
Dynamic Model High School
Telangana 05.2003 - 05.2013
Skills
[Phone] support
Accomplishments
- E-mail Service - Professionally processed 100+ emails per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 8 staff members.
Software
Adobe Premiere Pro
Adobe Lightroom
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Photography
Sports
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Customer Service Specialist
Amazon
04.2018 - Current
Bachelor's in Commerce (Computer Applications) - Commerce
Kakatiya University
12.2017 - 05.2020
Intermediate - Biological And Physical Sciences
Success Junior College
05.2014 - 04.2017
High School Diploma -
Dynamic Model High School
05.2003 - 05.2013
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