Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Nashra Shaikh

Mumbai
Nashra Shaikh

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
years of professional experience

Work History

Teleperformance

Customer Service Executive
06.2023 - Current

Job overview

  • Resolved customer complaints in a timely manner while maintaining professional attitude
  • Tracked customer complaints and followed up to ensure resolution was achieved
  • Performed follow-up calls to customers regarding issues
  • Provided technical support when necessary to resolve complex problems
  • Provided prompt and courteous service to customers via phone, email, and chat.

Eclerx Services pvt ltd.

Financial Analyst
01.2021 - 08.2024

Job overview

  • Reviewed customer documents and information to ensure compliance with KYC regulations
  • Updated client profiles with relevant KYC information
  • Maintained accurate records of all KYC documentation and analysis results
  • Verified customer identity using public records, financial databases, and other resources
  • Identified customer risk levels based on established criteria
  • Ensured that all AML and KYC policies are properly implemented across the organization
  • Assisted in the investigation of fraudulent transactions and related activities
  • Analysed customer data to identify suspicious activity or potential money laundering schemes
  • Tracked regulatory changes related to AML and KYC requirements
  • Participated in regular training sessions to stay up-to-date on industry trends.

Education

Bunts Sangha Mumbai

Bachelor of Management Studies from Finance

University Overview

Skills

Customer Needs Assessment

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Timeline

Customer Service Executive
Teleperformance
06.2023 - Current
Financial Analyst
Eclerx Services pvt ltd.
01.2021 - 08.2024
Bunts Sangha Mumbai
Bachelor of Management Studies from Finance
05.2018
Nashra Shaikh