Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Nasir Hussain Quraishi

Nasir Hussain Quraishi

ASANSOL

Summary

Dynamic Restaurant Manager with extensive experience at Shawaya House, excelling in team leadership and customer satisfaction. Proven track record in training staff and implementing effective inventory management strategies. Proficient in Microsoft Excel and skilled in fostering a positive work environment, resulting in a 16% reduction in turnover.

Overview

16
16
years of professional experience

Work History

RESTAURANT MANAGER

SHAWAYA HOUSE
12.2023 - Current
  • Oversee Daily Operations: Managed day-to-day restaurant/store activities ensuring smooth and efficient operations.
  • Team Leadership: Supervised and motivated a team of service staff, kitchen crew, and cleaners to maintain high standards of performance and discipline.
  • Customer Satisfaction: Resolved customer complaints promptly and professionally, ensuring positive dining experiences and repeat business.
  • Burger Quality Control: Ensured consistency in burger taste, portion, temperature, and presentation as per brand standards.
  • Inventory & Stock Management: Monitored inventory levels, placed orders, minimized wastage, and ensured stock freshness.
  • Training & Development: Trained new employees on food safety, hygiene, menu knowledge, and customer service protocols.
  • Hygiene & Safety Compliance: Maintained restaurant cleanliness, followed food safety and HACCP guidelines strictly.

RESTAURANT MANAGER (FOOD AND BEVERAGES)

SHAWAYA HOUSE
02.2019 - 07.2023
  • Organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security.
  • Plan and work to budgets, maximise profits and achieve sales targets set by head office.
  • Control takings in the restaurant and administer payrolls.
  • Recruit new staff, and train and develop existing staff.
  • Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets.
  • Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
  • Ensure high standards of customer service are maintained.
  • Implement and instil in your team company policies, procedures and ethics.
  • Handle customer complaints and queries.
  • Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns.
  • Prepare reports and other performance analysis documentation.
  • Report to, and attend regular meetings with area managers or head office representatives.
  • Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.

LOCATION MANAGER

SHAWAYA HOUSE
09.2012 - 08.2015
  • Managed and coached restaurant staff to ensure proper execution of the company's mission, vision, values, and standards in a way that inspires trust and confidence.
  • Ensured all food safety regulations were followed at all times by employees and assisted with hiring new team members as needed.
  • Assisted General Manager with daily operations including scheduling shifts for crew members, training new hires on job duties, resolving customer issues or concerns, etc.
  • Maintained cleanliness of restaurant during business hours including dining room tables/chairs kitchen area(s), restrooms, exterior grounds (as applicable).
  • Tracked sales data weekly to identify trends and opportunities for improvement within assigned restaurants and presented reports to management regularly regarding performance metrics such as labor costs per shift vs revenue generated per shift among others.

STORE KEEPER

SHAWAYA HOUSE
09.2011 - 08.2012
  • Receive and forward all goods and deliveries in and out of the restaurant to the correct point of contact/storage area.
  • Able to follow standards for issuing and receiving stock within the store's area of operation.
  • Monitor and take inventory on regular basis to compile orders based on par levels or needs.
  • Maintain clear and organised records to ensure all reports and invoices are filed and stored properly.

ASSISTANT MANAGER

SHAWAYA HOUSE
09.2010 - 08.2011
  • Assisted with conducting interviews and provided mentorship for new hires, reducing injury occurrence by 6%.
  • Ensured staff followed all sanitation and safety policies, posting hand-washing, and dish cleaning protocols throughout the kitchen, resulting in a 98% on 2 2011 health inspections.
  • Applied for, renewed, and ensured compliance with 6+ licenses.
  • Maintained weekend and holiday availability, guaranteeing 0 understaffed nights.
  • Supervised employees with respect, increasing staff loyalty and reducing turnover by 16%.

CASHIER

SHAWAYA HOUSE
01.2010 - 08.2010
  • Welcome customers and help determine their orders.
  • Process customer orders and record them in the restaurant database.
  • Relay customers' orders to the kitchen staff.
  • Ensure all orders are delivered to the customers in a timely manner.
  • Accept cash and return the correct change.
  • Tally money in the cash drawer at the beginning and end of each work shift.
  • Place food orders in the appropriate bags and boxes.
  • Respond to customer inquiries, issue receipts, and record customer suggestions.
  • Clean and arrange eating, service, and kitchen spaces.
  • Help kitchen staff when needed.

WAITER

SHAWAYA HOUSE
08.2009 - 12.2009
  • Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
  • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Served food and/or beverages to patrons, prepared and served specialty dishes at tables as required.
  • Removed dishes and glasses from tables or counters, and took them to the kitchen for cleaning.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Explained how various menu items are prepared, describing ingredients and cooking methods.

Education

SENIOR SECONDARY SCHOOL EXAMINATION -

Ucchatar madhyamik siksha mandal
Delhi, India
01.2012

MATRICULATION -

Gurukul Siksha Mandir
Lucknow, India
01.2008

Skills

  • Microsoft Office
  • Social Media
  • Microsoft Excel
  • Microsoft Word
  • Google Drive
  • Gmail
  • Google Docs
  • Google Sheets

Languages

Hindi, English, B2, C1, C1, Arabic, C1, B2, C1

Personal Information

  • Date of Birth: 02/06/86
  • Nationality: Indian

Timeline

RESTAURANT MANAGER

SHAWAYA HOUSE
12.2023 - Current

RESTAURANT MANAGER (FOOD AND BEVERAGES)

SHAWAYA HOUSE
02.2019 - 07.2023

LOCATION MANAGER

SHAWAYA HOUSE
09.2012 - 08.2015

STORE KEEPER

SHAWAYA HOUSE
09.2011 - 08.2012

ASSISTANT MANAGER

SHAWAYA HOUSE
09.2010 - 08.2011

CASHIER

SHAWAYA HOUSE
01.2010 - 08.2010

WAITER

SHAWAYA HOUSE
08.2009 - 12.2009

SENIOR SECONDARY SCHOOL EXAMINATION -

Ucchatar madhyamik siksha mandal

MATRICULATION -

Gurukul Siksha Mandir

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Nasir Hussain Quraishi