Nasir Sayed
Mumbai
Summary
Dynamic Regional Manager with a proven track record at Dunkin' Donuts, driving a 15% increase in sales through strategic initiatives and effective team leadership. Skilled in operations management and performance oversight, I excel in training and development, fostering a culture of excellence and accountability across diverse teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Manager
Northern Region, Dunkin Donuts
10.2023 - 05.2025
- Oversaw operations for 50+ Dunkin' restaurants in Northern Region of Saudi Arabia.
- Led a team of 12 area coaches, 40 restaurant managers, 80 supervisors, and over 800 team members.
- Implemented training programs to enhance performance and operational efficiency.
- Monitored key performance indicators to ensure achievement of financial targets.
- Developed strategic initiatives to improve customer satisfaction and brand loyalty.
- Streamlined communication processes among team members to facilitate collaboration.
- Conducted regular performance reviews to drive accountability and continuous improvement.
- Managed inventory control and supply chain logistics for all locations.
Food Services Category Manager
Angola (Angomart Noble Group), F
09.2022 - 09.2023
- Consistently exceeded monthly sales targets, achieving 15% increase in store performance.
- Enhanced brand visibility and customer engagement through innovative in-store promotions.
- Collaborated with replenishment, purchasing, and marketing teams to optimize stock levels.
- Launched trending products and executed successful promotional campaigns across all stores.
- Implemented quick action plans for non-moving or near-expiry products to boost sales.
- Reduced inventory levels by addressing slow-moving stock effectively.
Food and Beverage Manager
Future Retail Big Bazaar
Mumbai
12.2018 - 06.2022
- Managed food service category for fruits, vegetables, and multi-cuisine live kitchens.
- Reduced shrinkage and improved tagging standards by implementing a comprehensive stock-taking plan.
- Coordinated with category managers to meet customer demand effectively.
- Ensured smooth operations of live kitchen and bakery by establishing processes and standards.
- Sourced new vendors and facilitated efficient vendor registration processes.
- Recognized as Best RGM in Mumbai market, attending YUM OSCAR Award in Hong Kong.
- Achieved increase in delivery sales from 25% to 59% within three months.
- Utilized SAP and ERP systems for operational efficiency and vendor negotiation.
City Manager
Café Coffee Day
Mumbai
06.2016 - 11.2018
- Managing 50+ Café Shops & Drive profitability through achieving sales target and adhering to process set through various audits and achieving the results
- Recruitment, joining formalities and labor compliance details – HR Training & Certification details – Training
- Conduct Service and food quality/safety audits
- Support restaurant teams to run great restaurants, deliver operations excellence and achieve break through results and run World Class Operations
- Skills: Restaurant Management
- New Restaurant Openings
- HR Management
- Food Safety
- P&L Management
- Training
- Food Service Operations
Deputy Manger
Mc Donald’s South
Bangalore
12.2014 - 05.2016
- Drive profitability through achieving sales target and adhering to process set through various audits and achieving the results
- Recruitment, joining formalities and labor compliance details – HR Training & Certification details – Training
- Conduct Service and food quality/safety audits
- Support restaurant teams to run great restaurants, deliver operations excellence and achieve break through results and run World Class Operations
- Skills: Restaurant Management
- New Restaurant Openings
- HR Management
- Food Safety
- P&L Management
- Training
- Food Service Operations
- Profitability: Own business profitability of the patch of stores and delivers bottom-line UC
- Preparation of budgets (AOP) and for sales, costs and profitability
- Manage & improve business performance by analyzing through daily, weekly & Monthly P&L’ Build creative initiatives to save on utilities cost.
Area Coach
Pizza Hut, Yum Restaurants
Mumbai
02.2004 - 06.2014
- Pune & Nasik)
- Own and Manage Business for 6+ Pizza Hut Restaurants spread across Central Market People Management: Lead a team of 5 RGM’s, 6 ARM’s, 15 SM’s & 160 + TM’s
- Forecast, Identify, interview hire, Train Management and store teams consistently to meet labor requirement utilizing right tools
- Bench planning to achieve internal growth hence enhancing morale of the team, the same lead to retention and enhanced productivity in the organization
- Customer Management: Implementing WCO (world-class operation) standards by adhering 100% CHAMPS
- Coach & Support RGMs to Run Great Restaurants every shift every transaction
- Sales: Understand key business drivers and use this knowledge to plan and manage LSM (local store marketing) schedules and implement sales promotional strategies to increase top line.
Assistant Manager
Mc Donalds
Mumbai
03.2000 - 02.2004
- Handling Systems & Restaurant Operations such as Scheduling Ordering, Training, Cost Control
- Monitoring and Improving Restaurant Profitability through efficient Operations
- Maintaining a high level of Guest Satisfaction through Safe and high-quality Restaurant operations
- Run Great Restaurants every shift every transaction
- Build team’s capability to deliver on key customer matrix
Education
BBA - Business Administration And Management
ITMS
Mumbai University01-2008
Skills
- Operations management
- Project management
- Performance management
- Financial oversight
- Sales and marketing
- Training and development
- Quality assurance
- Business development
- Store setup and management
- Sales planning
- Brand development
- Strategic development
- Safety protocol
- Order management
- Vendor management
- Staff training and development
- Recruiting and hiring
- Team development
Certification
- Team Handling & Management New Store Planning and Management Budgeting and Cost Optimization Business Development Operations Excellence P&L Management Food Safety Quality Auditing and Training
- Manage Ecommerce operations
Languages
- English, Hindi & Marathi Portuguese (intermediate)
- Arabic (intermediate)
Accomplishments
- Recognized as a best home service champion in the Mumbai market
- Receive the Yum Oscar Award and have been to Hong Kong to receive the same
- Expert in ODC business
- Expert in e-commerce at Big Bazaar, Amazon collaboration
Timeline
Regional Manager
Northern Region, Dunkin Donuts
10.2023 - 05.2025
Food Services Category Manager
Angola (Angomart Noble Group), F
09.2022 - 09.2023
Food and Beverage Manager
Future Retail Big Bazaar
12.2018 - 06.2022
City Manager
Café Coffee Day
06.2016 - 11.2018
Deputy Manger
Mc Donald’s South
12.2014 - 05.2016
Area Coach
Pizza Hut, Yum Restaurants
02.2004 - 06.2014
Assistant Manager
Mc Donalds
03.2000 - 02.2004
BBA - Business Administration And Management
ITMS
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