NASIR HUSSAIN SHAIKH

• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Cross-trained crew members on different duties to increase coverage.
• Monitored employee food handling, safety and uniform requirements.
• Observed cash handling and security procedures during shifts to recognize and address issues with staff.
• Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
• Checked and monitored inventory levels to reorder items.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Oversaw food preparation and monitored safety protocols.

• Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
• Supervised section of 20 tables and assisted waitstaff by answering questions, taking orders and offering suggestions.
• Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
• Delivered outstanding dining experiences for patrons.
• Maintained cleanliness of overall dining room.

Got to learn about 4 major departments of an Hotel Industry for 5 weeks each

1.Front Office 2.Food Production 3.Food & Beverage 4. House Keeping

• Answered customers' questions, recommended items, and recorded order information