Nasreen Mulla
Daggubadu
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Associate Team Leader
Tech Mahindra
Chennai
08.2021 - 09.2023
- Provided guidance and support to team members on daily tasks.
- Developed and implemented strategies to improve team productivity.
- Monitored performance of individual team members and provided feedback.
- Conducted regular meetings with the team to discuss progress and challenges.
- Identified training needs for the team and arranged appropriate sessions.
- Developed weekly, monthly, quarterly reports on team performance.
- Assisted in resolving customer issues, complaints, or queries promptly.
- Created processes to ensure efficient workflow within the department.
- Handled team of 39 members and driving KRA/KPI Metrics set by management
- Conducting team pre shift briefing and discussing on important yoda updates
- Driving KRA/KPI Metrics set by the Management
- Conducting Pre Shift Meet with team and discussing about Day-1 team performance and addressing –Outliers from team
- Coordinating with dedicated SME aligned for team and process related In Scope/Out Scope will be
- discussed and sharing RCA for the customer dissatisfaction
- Maintaining Roaster Scheduled weekly basis and Leave tracker to reduce shrinkage
- Attrition and Shrinkage Control
- Conducting SME Review Meet
- Participating in team Internal/ External Calibration Sessions coordinated by QA team
- Attending daily manager meet and updating TL performance Sheet for the Day-1
- Attending Client Review meets and process related inputs sharing
Education
Bachelor of Technology - Electronics And Communication Engineering
Chirala Engineering College
Chirala04-2021
High School Diploma -
G.V.M Polytechnic College
Parchur04-2018
High School Diploma -
S.C.V. & R High School
Daggubadu03-2015
Skills
- Staff Development
- Passion for delivering the highest levels of customer service at all times
- Corporate Governance
- Stakeholder Management
- Team Management
- Self Motivated
- Excellent Telugu communication
- Quality Improvement
- Sales Expertise
- Performance Evaluations
- Team Motivation
- Leadership
- Coaching
- Motivational Leadership
- Excel
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Timeline
Associate Team Leader
Tech Mahindra
08.2021 - 09.2023
Bachelor of Technology - Electronics And Communication Engineering
Chirala Engineering College
High School Diploma -
G.V.M Polytechnic College
High School Diploma -
S.C.V. & R High School
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