Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nasreen Sabha

Air Hostess
Hyderabad

Summary

Reliable, outgoing professional seeking a flight attendant position with Airlines. Providing extensive communication skills, a friendly, calm, and confident personality to maximize safety and comfort of passengers, and an unwavering patience for passengers who need additional assistance. Goal-oriented Customer Service Manager with 8 years of experience in leadership roles.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
4
4
Languages

Work History

Customer Service Manager

Droona Innovations India
Hyderabad
08.2020 - 07.2021
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.

Process Associate

Genpact
Hyderabad
05.2018 - 04.2019
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Developed and executed plans to monitor standard process adherence.
  • Developed standard operating procedures and document workflows for current and future process
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
  • Resolved issues within a timely fashion and collected surveys from customers.
  • Used troubleshooting steps to resolve issue with dedicated tools.
  • Aim to resolve issues on the first customer interaction by being proactive.
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Work with confidential customer information.
  • Assist in training junior Chat Support Representatives.
  • Gather customer feedback and share with our Product team

Cabin Crew

Indigo Airlines
Hyderabad
09.2016 - 03.2018
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Welcoming passengers as they board the plane and helping them finding their seats.
  • Doing routine checks before takeoff.
  • Responsible for safety and comfort of passengers.
  • Demonstrating the safety procedures to follow in case of emergency.
  • Maintaining friendly and positive attitude when dealing with distressed passengers.
  • First aid to the passengers experiencing medical emergencies.
  • Contributing to customers in flight experience.

Visual Merchandising

Vaibhav Jeweler's
Hyderabad
06.2015 - 07.2016
  • Monitored and replenished display inventory and restructured according to available stock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins and racks at 4 locations by following established planograms.
  • Supervised team of up to 8 merchandising employees and monitored adherence to company standards.

Customer Service Executive

HSBC
Vishakapatnam
06.2009 - 08.2012
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Support Relationship Managers in delivering efficient and quality service to customers
  • Act as major contact point with customers support functions to ensure smooth account operations.
  • Contact customers to build relationship and respond to enquiries on account or operational matters.
  • Assists customers by diagnosing problems and providing resolutions for care issues.
  • Escalates more complex customer technical issues to senior level support.

Education

MBA - Retail Management

ANDHRA UNIVERSITY
Vishakapatnam
06.2013 - 05.2015

B.COM - Commerce

ANDHRA UNIVERSITY.
Vishakapatnam
06.2009 - 05.2012

Skills

Customer Relationship Management Software (CRM)

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Certification

DIPLOMA IN FLIGHT ATTENDANT - 2017

Timeline

Customer Service Manager

Droona Innovations India
08.2020 - 07.2021

Process Associate

Genpact
05.2018 - 04.2019

Cabin Crew

Indigo Airlines
09.2016 - 03.2018

Visual Merchandising

Vaibhav Jeweler's
06.2015 - 07.2016

MBA - Retail Management

ANDHRA UNIVERSITY
06.2013 - 05.2015

Customer Service Executive

HSBC
06.2009 - 08.2012

B.COM - Commerce

ANDHRA UNIVERSITY.
06.2009 - 05.2012

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Nasreen SabhaAir Hostess