Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nasreen Shajahan

Nasreen Shajahan

Trivandrum

Summary

Dynamic Operations Executive with a proven track record at Way, excelling in customer support and regulatory compliance. Skilled in data analysis and process optimization, I effectively resolved escalated inquiries and enhanced operational standards, driving significant improvements in performance metrics. Passionate about fostering team collaboration and achieving operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Executive

Way
Thiruvananthapuram
12.2024 - Current
  • Create and maintain a database of current and potential customers.
  • Research and qualify new leads.
  • Providing timely and effective support to customers, addressing their inquiries, concerns and issues related to insurance product or services.
  • Overseeing the processing of insurance policies, ensuring accuracy and compliance with regulatory requirements.
  • Ensured compliance with industry regulations and standards.
  • Collaborated with senior management team on strategic planning initiatives related to operations activities.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings.
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Maintained accurate records of operational data and documents for audit purposes.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Delegated work to staff, setting priorities and goals.
  • Handle sensitive information with great care and follow strict guidelines and policies to ensure maximum protection.
  • Proficiency in Microsoft 365.
  • Problem Assessment & Resolution.
  • Maintain contact with customers via email and regulates updates on promotional offers.
  • Documentation & Reporting.
  • Work Experience with CRM Platform.

Operations Executive

Yarab Technologies
Thiruvananthapuram
06.2022 - 11.2024
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings.
  • Established policies and procedures for day-to-day operations that comply with company standards and regulations.
  • Trained new employees on operational procedures and protocols.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

BTech - Computer Science

College of Engineering
Karunagappally
05.2025

Class XII -

TKM Centenary Public School
Kollam

Class X -

St. Mary's Residential Central School
Kollam

Skills

  • Analytical Skills
  • Customer support
  • Process Optimization
  • Communication Skills
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Data Analysis
  • Regulatory Compliance
  • Problem-Solving
  • Technology Proficiency
  • Operational excellence
  • Cross-functional coordination

Certification

  • Certification on Introduction to General Data Protection Regulation (GDPR), Risk Pro India, 01/01/24, 12/31/26
  • Certification on .Net Programming, Mashup Stack

Languages

  • English, Native or Bilingual Proficiency
  • Malayalam, Native or Bilingual Proficiency
  • Tamil, Professional Working Proficiency

Timeline

Operations Executive

Way
12.2024 - Current

Operations Executive

Yarab Technologies
06.2022 - 11.2024

BTech - Computer Science

College of Engineering

Class XII -

TKM Centenary Public School

Class X -

St. Mary's Residential Central School

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Nasreen Shajahan