Nasreen A

• Working as a lead for 20 agents, coordinating mentoring, and ensuring the best quality of output by optimizing their skill set.
• Working on the Property Tax Department (Tax Reduction) for U.S. clients.
• Fetching the contact research and ownership confirmation for both residential and commercial properties.
• Mortgage Document Processing.
• As a Senior Researcher, I have the experience to access the proprietary database to get the best evidence, including sales and unequal appraisal data, to define value reduction, which pursues the system to lower the taxes.

1. Property Ownership Verification:

• Public Records Review: Access and review public property records via local county or city assessor offices, and online portals, for detailed ownership and tax assessment information.
• Title Search Execution: Perform title searches through certified title companies to confirm property ownership and identify any legal encumbrances or liens.

2. Contact Research:

• Engage Property Managers and Leasing Agents: Identify and contact property management companies or leasing agents associated with commercial properties or multi-unit residential buildings.

• Worked as a customer support analyst.
• Handling customers and resolving their tickets.
• Manage customer expectations through the use of negotiation, persuasion, diplomacy, and clear communication.
• Providing clear and concise information to resolve issues.
• Analyzing customer issues to identify root causes.
• Logging, prioritizing, and tracking support tickets in a system.
• Assisting with software or product troubleshooting.
• Providing step-by-step guidance to resolve technical problems.

• Worked as a customer support officer and product analyst, which is sold under the Amazon.com platform.
• Handled 100 customer queries per day by telephonic callback.
• Managed customer complaints and resolved the complaints by negotiating compensation.
• Logging all customer interactions and solutions in a customer relationship management (CRM) system.
• Preparing reports on common issues and customer trends to help improve operations.