Nasreen Shaikh
Mumbai
Summary
Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends
appropriate solutions. Excellent communicator and problem solver.
Skilled professional knowledgeable about beauty trends, techniques and products. Possesses top strengths in customer relations and promotional support.
Customer-focused Sales Associate with several years of experience in retail environments.
Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Lead Beauty Advisor
Elizabeth Arden
Mumbai
08.2019 - 01.2021
- Ensured that customer service standards were met by providing excellent customer service skills.
- Provided customers with advice on the selection of makeup, skincare, haircare and fragrances.
- Resolved customer complaints promptly and efficiently in a professional manner.
- Assisted customers in feeling relaxed and comfortable with the process.
- Finalized purchases and processed payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Showed customers how to apply makeup and other products to achieve desired looks.
Beauty Advisor
Lakmé
Mumbai
02.2018 - 07.2019
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Administered special promotions such as discounts or loyalty rewards programs.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Ensured that all displays were neat and organized at all times.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Created a positive shopping experience for each customer through effective communication skills.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended complementary products based on guest interests or items selected for purchase.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Education
Bachelor of Commerce - Business Economics And IT
K. J. Khilnani High School And Junior College
Mumbai10-2020
Certificate - Basic Computer Course
Palindia
Diploma - Graphics Design
Palindia
MumbaiSkills
- Cosmetics and Facial Care Services
- Product Demonstrations
- Application techniques
- Retail experience
- Customer Needs Assessment
- Paperwork management
- Products knowledge
- Inventory Control
- Brand Awareness
- Facials and Chemical Treatments
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Affiliations
- Baking
- Traveling
- Shopping
- Watching Korean Dramas
Timeline
Lead Beauty Advisor
Elizabeth Arden
08.2019 - 01.2021
Beauty Advisor
Lakmé
02.2018 - 07.2019
Bachelor of Commerce - Business Economics And IT
K. J. Khilnani High School And Junior College
Certificate - Basic Computer Course
Palindia
Diploma - Graphics Design
Palindia
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