Nasrin Bahmany
Pune
Summary
Proven Consultant from LTIMindtree Limited., adept in process optimization and system management, enhancing operational efficiency by streamlining workflows. Skilled in Microsoft Excel and interpersonal communication, I led successful projects and training programs, significantly improving productivity and team collaboration. Achieved consistent compliance and quality assurance, showcasing determination and attention to detail.
Overview
10
10
years of professional experience
Work History
Consultant - System Management
LTIMindtree Limited.
Pune
03.2023 - Current
- Process Optimization: Identified and implemented process improvements within the U.S. insurance domain to enhance operational efficiency, reduce turnaround times, and improve overall productivity. Successfully initiated and managed change to streamline workflows and systems.
- Training and Support: Led the training and onboarding process for new hires, guiding system usage, process flow, and best practices. Acted as a subject matter expert to resolve queries and troubleshoot system issues.
- Collaborated with team leaders to ensure operational efficiency, supporting cross-functional teams in the seamless execution of tasks, and resolving process-related issues.
- Standard Operating Procedures (SOPs): Contributed to the development and refinement of Standard Operating Procedures (SOPs) to standardize operations and ensure compliance with industry regulations.
- Team Collaboration: Worked closely with team leaders and cross-functional teams to ensure seamless operations, effective data management, and smooth execution of insurance transactions.
- Recruitment Support: Participated in the recruitment process by interviewing candidates and providing input on hiring decisions, ensuring a good fit for team dynamics and project requirements.
- Quality Assurance: Performed regular audits and checks on systems and transactions to ensure compliance with internal quality standards, and external regulatory requirements.
Junior Consultant
LTIMindtree Limited.
Pune
05.2019 - 03.2023
- Processed life and disability insurance transactions, ensuring accuracy and compliance with industry regulations and client specifications.
- Managed both financial and non-financial transactions, including policy updates, terminations, and client data management, ensuring timely and error-free processing.
- Provided training and support to new hires, helping them understand transaction processes, system usage, and operational workflows.
- Addressed and resolved queries from new joiners related to insurance transactions and process execution, improving team efficiency and knowledge retention.
- Maintained and updated customer details in the system, ensuring accuracy in records, and facilitating seamless policy management.
- Acted as a key liaison for managing client communication, ensuring that customer inquiries and issues were handled in a timely and professional manner.
- Supported the policy termination process by tracking, updating, and confirming all necessary details, ensuring compliance, and proper documentation.
- Collaborated with cross-functional teams to ensure smooth processing of insurance transactions and effective problem resolution.
- Consistently met or exceeded daily and weekly transaction processing targets, contributing to the team’s overall performance and success. (US Insurance)
Coordinator
The Chopra's
Pune
08.2018 - 05.2019
- Coordinated with students to collect the documents required for university applications.
- Processed applications for various universities in the USA and Canada.
- Created new applicant profiles and assisted students with completing their application forms.
- Tracked students' offer statuses, and updated relevant information in the system.
- Assisted students in accepting university offers, and followed up with applicants to ensure completion.
- Communicated regularly with university delegates to follow up on the application process.
Customer Service
The Chopra's
Pune
12.2014 - 08.2018
- Generated walk-in leads from raw data collected through marketing activities.
- Cultivated references from existing data to drive new business opportunities.
- Managed incoming calls and provided prompt customer service.
- Maintained consistent follow-up with existing students to ensure satisfaction and engagement.
- Updated all relevant data in the system to maintain accurate records.
- Managed the front desk operations and ensured smooth customer interactions.
- Assisted with filling out student registration forms for new walk-ins.
- Consistently achieved assigned targets.
Education
B.A. - English
Nowrosjee Wadia College
Skills
- Microsoft Excel
- Ms word
- Salesforce
- Excellent typing skills
- Adaptable
- Constant learner
- Good interpersonal communication
- Convincing ability
- Confident
- Determined
- Ability to delegate responsibility
- Good listener
- Patient
- Team player
- Excellent attention to detail
Personal Information
Date of Birth: 03/29/92
Languages
- English, write, speak, read
- Hindi, speak, read
Strategicskills
- Adaptable and a constant learner.
- Good interpersonal communication and convincing ability.
- Confident and determined.
- Ability to delegate responsibility.
- Good listener and patient.
- Team player with excellent attention to detail.
Achievementsawards
- Pat on the back award, 01/01/21
- Shooting star award, 12/01/23
Timeline
Consultant - System Management
LTIMindtree Limited.
03.2023 - Current
Junior Consultant
LTIMindtree Limited.
05.2019 - 03.2023
Coordinator
The Chopra's
08.2018 - 05.2019
Customer Service
The Chopra's
12.2014 - 08.2018
B.A. - English
Nowrosjee Wadia College
Similar Profiles
ALI ASGAR SHAHERWALAALI ASGAR SHAHERWALA
Sr. Manager at LTIMindtree LimitedSr. Manager at LTIMindtree Limited
Dibyendu DuttaDibyendu Dutta
Associate Director at LTIMindtree LimitedAssociate Director at LTIMindtree Limited
RAJIB DEYRAJIB DEY
Senior Specialist/Senior Manager at LTIMindtree LimitedSenior Specialist/Senior Manager at LTIMindtree Limited