NASRIN SHABANA R
Chennai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Production Assistant
New American Funding
Chennai
01.2024 - 01.2025
- Engage in conversation and establish rapport with customers via email and outbound telephone communication.
- Inquire and gather information as it relates to a customer's financial situation and financial goals
- Educate both customers and loan officers about next steps for a customer's file.
- Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction.
- Input data into computer system as it relates to information gathered for the mortgage loan.
- Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process.
- Other duties may be assigned.
Senior Customer Service Executive
Omega Healthcare Pvt Ltd
Chennai
07.2022 - 01.2024
- Manage large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Education
B.Com - Accounting And Finance
SIVET College
Chennai06-2022
Higher Secondary - HSC
Valluvar Gurukulam Higher Sec.School
Chennai03-2019
Skills
- Call center customer service
- Communication
- Teamwork
- Attention to detail
- Innovation
- Active Listening
- Presentations
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief. All information in this resume is right and truthful. I announce that the information and details shared in this resume are correct and inclusive. I take full liability for the correctness of the information.
Certification
- MORTGAGE in Alison 2023
- MS OFFICE in SAT Technology 2022
- TALLY ERP in Intershala 2022
Timeline
Production Assistant
New American Funding
01.2024 - 01.2025
Senior Customer Service Executive
Omega Healthcare Pvt Ltd
07.2022 - 01.2024
B.Com - Accounting And Finance
SIVET College
Higher Secondary - HSC
Valluvar Gurukulam Higher Sec.School
- MORTGAGE in Alison 2023
- MS OFFICE in SAT Technology 2022
- TALLY ERP in Intershala 2022
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