Mohammed Nasser Khan
Mumbai
Summary
Hospitality Professional relocating to Dubai Seeking to pursue a challenging job profile which provides an Opportunity to enhances my hospitality skills and knowledge, and in the process contribute to the overall success and Growth of the Organization.
Overview
7
7
years of professional experience
Work History
Guest Service Manager
Park Plaza Westminster Bridge
Westminster bridge London
10.2024 - 09.2025
- Led front of house team in one thousand twenty-three-bedroom property at Westminster Bridge, London. Expertly resolved guest concerns to elevate service standards across the department, achieving first position on the review pro platform for the year 2024, providing quick assistance to guests. Implemented and analyzed departmental health and safety risks, establishing effective controls. Achieving an overall score of 91%, Coordinated with other departmental heads to ensure seamless service delivery.
Monitored front desk operations, including check-in/out, reservations, billing, and high-quality service standard.
Conducted hiring and training sessions to enhance staff service skills and promote upselling.
Analyzed guest feedback trends to drive service improvements and operational adjustments for General Manager and Director of Rooms.
Front Office Team Leader
Park Plaza Westminster Bridge
Westminster bridge London
12.2023 - 09.2024
- Responsible for room allocation, airlines crew rooms, preparing for groups and balancing rooms. Following up daily credit limit, assigning team member desk as well as assisting reception manager with conducting shift briefings and training staff, preparing lateness form for team members. Checking and updating weekly front desk stock inventory, Assisting team members in handling guest queries and payment method, Ensuring smooth operations at the reception. Preparing review pro presentation weekly, attending daily morning meetings. Presenting group forecast in weekly operations meeting. Updating and reporting any issues faced during operations to the reception manager in monthly shift leader meetings.
Front Office Duty Manager
Best Western Linton Lodge
10.2022 - 11.2023
- Guest management, Guest services, guest complaint handling, making Rota for team members and floor allocation, cashiering audit, updating reservation, group reservation, Concierge, handling reservations, Bell desk, running smooth Front office operations, training new staff, interdepartmental co-ordination, room inspection, providing operational support to food & Beverage team & Maintenance throughout the shift, Recording and coordinating any maintenance issues throughout the hotel.
Customer Service Specialist
CH&CO
Oxford
02.2022 - 08.2022
- Worked as a part-time CSS with CH&CO. at Oxford Brookes University (Headington, Harcourt & Wheatley Campus Oxford). Contributed as a team member in hosting Oxfordshire Business Awards. As well as training new team members. And ensuring smooth running of operations. While being part of the hospitality operations team, I was also responsible for conducting small events all around the campus.
Professional Part Time Worker
Gold Star Recruitment Agency
10.2021 - 01.2022
- Was Briefly affiliated with Gold Star Recruitment agency as a professional part-time worker, wherein I received tremendous Opportunities to work with various Hotels, Catering Companies and Colleges in Food and beverage sector.
Management Trainee
Sayaji Group of Hotels Ltd.
07.2018 - 08.2019
- Joined as a Management Trainee for SAYAJI Group of Hotels LTD India, also undergone training in various other departments like Front Office, Human Resources, Training, Housekeeping, Marketing, Food & Beverage, Sales and other departments of the Hotel. Received a letter of appreciation for excellent services by Human Resource department.
Education
Master's - International Hotel and Tourism Management
Oxford Brookes University
Oxford, United Kingdom08.2023
Bachelor's - Hotel Management
IHM Bhopal
Bhopal, Madhya Pradesh, India01.2018
Training & Internship -
ITC Maratha
Mumbai, Maharashtra, India01.2016
HSC & SCC -
Theodosian Academy Bhopal
Bhopal, Madhya Pradesh, India01.2015
Skills
- Microsoft Excel and Office
- Opera and IDS
- Micros and Lolly POS
- People management
- Task prioritization
- Time management
- Communication skills
- Task assessment
- Self-motivation
- Interpersonal communication
- Confidence building
- Training and development
- Problem solving
- Front desk operations
- Guest complaint resolution
- Health and safety compliance
- Interdepartmental coordination
- Service standard enhancement
- Inventory management
- Team building
- Operations management
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Beginner
A1
References
References available upon request.
Timeline
Guest Service Manager
Park Plaza Westminster Bridge
10.2024 - 09.2025
Front Office Team Leader
Park Plaza Westminster Bridge
12.2023 - 09.2024
Front Office Duty Manager
Best Western Linton Lodge
10.2022 - 11.2023
Customer Service Specialist
CH&CO
02.2022 - 08.2022
Professional Part Time Worker
Gold Star Recruitment Agency
10.2021 - 01.2022
Management Trainee
Sayaji Group of Hotels Ltd.
07.2018 - 08.2019
Master's - International Hotel and Tourism Management
Oxford Brookes University
Bachelor's - Hotel Management
IHM Bhopal
Training & Internship -
ITC Maratha
HSC & SCC -
Theodosian Academy Bhopal