Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Natalia D. Nicholas

Content Developer
Chennai
Natalia D. Nicholas

Summary

Hi, I am writing to express my interest in the Content Developer position at your organization, with my extensive experience in content writing, strong creative skills, and a passion for producing high-quality and engaging content, I believe I would be a valuable addition to your team.


Having over 1.5 years of experience in content writing, I have a proven track record of creating compelling content for various industries, including blog posts, articles, social media content, website copy, and marketing materials. My expertise extends to content strategy development, ensuring that the content I produce aligns with business goals and effectively reaches the target audience.


At Swifterz Creative Services, I collaborated closely with the creative team to develop content strategies and concepts for diverse clients. I conducted thorough research to understand industry trends and competitor analysis, allowing me to create relevant and captivating content. Utilizing my knowledge of SEO optimization, I ensured that the content I developed was not only engaging but also highly visible in search engine rankings.


I have a strong command of written and verbal communication, allowing me to effectively convey ideas and connect with the audience. With excellent attention to detail and organizational skills, I consistently delivered high-quality content within tight deadlines. I am adept at utilizing content management systems, analytics tools, and other digital platforms to monitor content performance and make data-driven recommendations for optimization.


Beyond my technical skills, I possess exceptional collaboration and project management abilities. I have worked closely with designers, photographers, and videographers to ensure that the visual elements complement the written content. Furthermore, my strong research and analytical abilities enable me to gather accurate information and synthesize complex ideas into easily understandable content.


I am excited about the opportunity to join your organization and contribute to your content development efforts. I am confident that my skills, experience, and enthusiasm make me an ideal candidate for this position. I am eager to bring my creativity, dedication, and strong work ethic to support the success of your organization.


Please find attached my resume for your review.


Sincerely,

Natalia Nicholas.


Objective : Highly motivated and creative content developer with 1.5 years of experience in creating engaging and impactful content. To obtain a WORK FROM HOME position as a Content Developer/Senior Content Developer in a dynamic organization where I can utilize my writing skills and creativity to produce quality content and achieves business goals.

Summary: Over EIGHT years of overall experience, SIX years of experience in BPO and training and 1.5 years of experience in Content writing. Strong track record in level 2 management, driving metrics, and maximizing performance. Expertise in designing and implementing retention and satisfaction programs. Excellent communication, analytical, interpersonal, liaison, and problem-solving skills. Proficient in Microsoft Office applications and internet usage. in content writing and strategy development for various industries Expertise in creating compelling content for websites, blogs, social media, email marketing, and other digital channels Proficient in SEO optimization, content management systems, and analytics tools Strong communication, collaboration, and project management skills

Overview

13
years of professional experience

Work History

Swifterz Creative Services

12.2022 - Current

Job overview

Content Developer
06.2022 - Current

Job overview

  • Collaborated with the creative team to develop content strategies and concepts for various clients
  • Researched industry trends, target audience preferences, and competitor analysis to create relevant and captivating content
  • Created engaging and SEO-friendly blog posts, articles, social media content, website copy, and marketing materials
  • Developed and maintained editorial calendars to ensure timely delivery of content
  • Proofread and edited content for grammar, style, and consistency
  • Worked closely with designers, photographers, and videographers to ensure the visual elements complemented the written content
  • Monitored content performance using analytics tools and made data-driven recommendations for optimization
  • Managed multiple projects simultaneously and met tight deadlines
  • Stayed updated with the latest content marketing trends and implemented best practices.

Senior Sales Associate
05.2022 - 12.2022

Job overview

  • Conducted outbound calls to prospective students and corporate clients to promote engineering services and generate leads
  • Developed and maintained a database of potential clients, utilizing CRM software to track interactions and progress
  • Actively listened to customer needs, provided detailed information about services, and addressed any concerns or objections
  • Collaborated with the marketing team to develop effective sales strategies and promotional campaigns
  • Participated in industry conferences, networking events, and trade shows to expand the customer base and establish valuable business connections
  • Built strong relationships with key decision-makers, nurturing long-term partnerships and maximizing customer retention
  • Provided regular reports and updates on sales activities, pipeline, and performance metrics to the sales manager.

Citibank

KYC Retail Maker/AML Specialist
09.2019 - 01.2022

Job overview

  • Performed CIP, KYC, and AML compliance functions
  • Gathered and reviewed client information, monitored financial transactions, and analyzed suspicious activities
  • Investigated and resolved issues related to potential money laundering risks
  • Ensured timely reporting of suspicious transactions and maintained proper record-keeping.

Tata Consultancy Services

01.2017 - 01.2022

Job overview

  • We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers
  • MISSION:
  • Is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us.

Citibank

Fraud Application Specialist
09.2017 - 08.2019

Job overview

  • Monitoring high-risk transactions: I was responsible for reviewing transactions flagged as potentially fraudulent or suspicious by the bank's monitoring systems
  • This involves analyzing transaction patterns, customer account activities, and other relevant data to identify potential fraudulent activity
  • Investigating potential fraud: When a suspicious transaction is identified, I conducted in-depth investigations to determine the legitimacy of the transaction
  • This may involve reviewing customer account information, contacting customers or merchants for verification, and collaborating with other departments or external entities to gather additional evidence
  • Making outbound calls: I was required to contact customers/banks to verify transactions or address any concerns related to potential fraudulent activity on their accounts
  • These outbound calls are crucial for gathering information, confirming the authenticity of transactions, and ensuring customer security
  • Handling customer inquiries: Had to respond to customer inquiries regarding potential fraud cases or suspicious activities on their accounts
  • This involves providing information, guidance, and assistance to customers, reassuring them about the bank's commitment to fraud prevention, and addressing their concerns.

Citibank

Ops – Transaction Fraud Specialist
01.2017 - 09.2017

Job overview

  • Handled calls from customers regarding card duplication, unauthorized purchases, and litigation
  • Investigated and assessed potential fraud, made outbound calls, and resolved issues
  • Handled ATM transactions and assisted in various assigned projects.

Applied Language Solutions

Senior Interpreting Project Administrator
02.2010 - 05.2012

Job overview

  • Applied Language Solutions provide high quality language services to multiple industries in more than 200 languages, including sales, programming, project management and general administration
  • Led and managed a team of 20-30 agents for the voice process, ensuring high performance and meeting SLAs
  • Delegated work, coordinated team activities, and analyzed team performance, conducting coaching sessions
  • Coordinated with management and team members for planning, monitoring processes, and maintaining quality
  • Prepared weekly dashboards, performed root cause analysis, and implemented process improvements
  • Provided supervision, training, and development to team members
  • Assisted in recruitment processes and managed various duties assigned by the Service Delivery Manager
  • Reported on KPIs and customer information to the Service Director.

Applied Language Solutions

Project Manager
02.2010 - 05.2012

Job overview

  • Applied Language Solution Pvt
  • Ltd is a translation services company having over 14,000 specialist translators based around the world
  • We are ideally suited to translate any type of document whether it's Financial, Legal, Medical, Marketing, or any other subject
  • Created quotes using the web-based software talkbase.net and handled client queries
  • Allocated files to translator s, followed up, and ensured project delivery within SLAs
  • Generated monthly reports for budget and finance purposes
  • Provided on-the-job training to trainees and recruited translators when required
  • Oversaw the translation process, including quality checks and client communication.

Education

Sri Ramachandra Medical College and Deemed University

Bachelor's Degree from Allied Health Sciences

University Overview

Mount Christian Matriculation Higher Secondary School

12th Grade

University Overview

Skills

Strong understanding of content marketing strategies and best practicesundefined

Timeline

Swifterz Creative Services
12.2022 - Current
Content Developer
06.2022 - Current
Senior Sales Associate
05.2022 - 12.2022
KYC Retail Maker/AML Specialist
Citibank
09.2019 - 01.2022
Fraud Application Specialist
Citibank
09.2017 - 08.2019
Ops – Transaction Fraud Specialist
Citibank
01.2017 - 09.2017
Tata Consultancy Services
01.2017 - 01.2022
Senior Interpreting Project Administrator
Applied Language Solutions
02.2010 - 05.2012
Project Manager
Applied Language Solutions
02.2010 - 05.2012
Sri Ramachandra Medical College and Deemed University
Bachelor's Degree from Allied Health Sciences
Mount Christian Matriculation Higher Secondary School
12th Grade
Natalia D. NicholasContent Developer