Marvin Abernathy III
Terre Haute
Summary
Operations professional ready to drive efficiency and enhance productivity. Reliable in navigating changing needs with strong focus on team collaboration and achieving results. Skilled in process optimization, project management, and problem-solving, ensuring seamless operations and continuous improvement. Dependable and adaptable, well-prepared to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deposit Operations Generalist
First Financial Bank
Terre Haute, IN
05.2025 - Current
- Process and maintain deposit account transactions including account changes, adjustments, corrections, and closures.
- Review and verify deposit documentation for accuracy and compliance with bank policies and federal regulations.
- Perform daily operational tasks such as ACH processing, check item research, returned items, and account reconciliations.
- Investigate and resolve account discrepancies, posting errors, and customer transaction disputes in a timely manner.
- Support branch staff by responding to inquiries and assisting with account servicing requests.
- Assist in monitoring suspicious activity and supporting fraud prevention processes related to deposit accounts.
- Handle stop payments, holds, and other account restrictions while ensuring compliance with applicable policies.
- Review reports for exceptions and ensure proper follow-up and documentation.
- Maintain accurate records and ensure proper filing of customer and transaction documentation.
- Collaborate with internal departments such as compliance, risk, lending, and customer service to resolve operational issues.
- Ensure adherence to banking regulations such as Reg E, Reg CC, BSA/AML requirements, and internal audit standards.
- Participate in operational improvement efforts by identifying workflow issues and recommending process enhancements.
Service Associate
First Merchants Bank
West Lafayette, USA
10.2023 - Current
- Maintained strict compliance with banking standards, regulations and laws
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
- Uphold confidentiality guidelines as per bank policy
- Identified suspected fraud based on behavioral and transaction markers
- Delivered exceptional service with friendly approach to retain and acquire customers
- Verified account balances and resolved discrepancies for customers efficiently
- Supported coworkers during busy periods by assisting with their transactions
- Answered incoming phone calls and addressed customer inquiries promptly
- Balanced cash drawer at beginning and end of shifts
Loan Officer
First Merchants Bank
Flora, IN
12.2023 - 05.2025
- Approved or denied loan applications based on established guidelines
- Attended periodic training sessions related to consumer lending operations
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Improved loan applications and documentation by informing applicant of additional requirements
Lead Advisor
Election Campaign
Phoenix, USA
09.2020 - 03.2022
- Managed and oversaw the day-to-day operations of the office, including providing advice and guidance to staff and customers
- Developed and implemented policies and procedures to ensure a successful customer service experience
- Analyzed customer data to identify trends and develop solutions to customer needs and opportunities
Personal Assistant
Dau Consulting
Charleston, USA
08.2019 - 05.2020
- Managed the daily schedules of the supervisor, ensuring all meetings were attended and tasks were prioritized
- Responsible for new clientele and research analytics for reports, presentations, and others to ensure business profitability
- Responded to emails, phone calls and other requests from the principal in a timely manner
Education
Bachelors - Political Science
Arizona State Univeristy
Tempe, AZ05-2022
Associates - Business Management, Political Science
Lake Land College
Mattoon, IL05-2020
Skills
- Communication skills
- Analytical research
- Customer service skills
- Organizational abilities
- Calculating risks
- Ethical and reliable
- Adaptability and flexibility
- Computer literacy
- Problem resolution
- Financial analysis
- Financial planning expert
- Customer service-focused
- Financial assessment
- Loan application management
- Financial counseling
- Operational excellence
- Business process improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- NMLS (National Mortgage Licensing System)
Timeline
Deposit Operations Generalist
First Financial Bank
05.2025 - Current
Loan Officer
First Merchants Bank
12.2023 - 05.2025
Service Associate
First Merchants Bank
10.2023 - Current
Lead Advisor
Election Campaign
09.2020 - 03.2022
Personal Assistant
Dau Consulting
08.2019 - 05.2020
Associates - Business Management, Political Science
Lake Land College
Bachelors - Political Science
Arizona State Univeristy
Awards
- Nominated to attend U.S. Air Force and Naval Academies
- Baseball Team Captain
- Class Entrepreneurship 2018 ('ClassE') Business of Year
- Gained 25% more traction on Dau Consulting Social Media
References
References available upon request.