Natalie Burton
Colfax
Summary
Dedicated professional with knowledge of service delivery and multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Box Office Manager
Red Barn Summer Theatre
06.2022 - Current
- Managed ticket sales operations, ensuring efficient transaction processing and customer service.
- Oversaw box office staff scheduling to optimize coverage during peak performance times.
- Trained and mentored box office personnel on best practices in customer engagement and sales techniques.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time, and seat numbers before giving to customers.
- Greeted customers and determined best approach to provide optimal service.
- Performed cash, card, and check transactions to complete customer purchases for ticket sales.
Custodian
Colfax Wesleyan Church
01.2022 - 08.2023
- Maintained cleanliness and organization of church facilities, ensuring welcoming environment for congregants.
- Checked in and stocked inventory throughout facility.
- Maintained cleanliness of restrooms by washing down and properly sanitizing floors, sinks, and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Escrow Processor
Moore Title and Escrow
09.2015 - 06.2018
- Processed escrow transactions, ensuring accuracy and compliance with regulatory requirements.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth closings.
- Managed escrow accounts and disbursed funds upon closing approval.
- Assisted customers and clients with closing-related questions.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, and bankruptcies.
- Supported management by processing invoices and documents.
- Greeted customers at the front desk and provided service per their needs.
Education
High School Diploma -
Frankfort Senior High School
Frankfort, IN06-2002
Skills
- Box office operations
- Ticket sales management
- Deadline management
- Inventory Management
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient and detail-oriented
Timeline
Box Office Manager
Red Barn Summer Theatre
06.2022 - Current
Custodian
Colfax Wesleyan Church
01.2022 - 08.2023
Escrow Processor
Moore Title and Escrow
09.2015 - 06.2018
High School Diploma -
Frankfort Senior High School