Natalie Cebulko
Fishers
Summary
Enthusiastic, personable professional skilled in customer engagement and conflict resolution. Known for maintaining professionalism under pressure while ensuring customer satisfaction and team support. Ready to leverage expertise in a fast-paced environment. Recognized for lively and outgoing energy and effective problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Fishers, IN
10.2024 - 08.2025
- Delivered exceptional customer service by engaging with customers and addressing their needs promptly.
- Contributed to a positive team environment by collaborating effectively with colleagues during busy shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative/Pet Care Associate
Pet Palace Resort
Fishers, IN
05.2023 - 09.2024
- Assisted customers with inquiries regarding services and pricing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed reservations and managed scheduling for pet care services efficiently.
- Provided support to team members during busy periods, enhancing overall workflow.
- Trusted to cross train and excel in both positions.
- Maintained accurate records of customer interactions and transactions for follow-up purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Science - Atmospheric Sciences And Meteorology
Purdue University
West Lafayette05-2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Team leadership
- Adaptive and creative
- Hospitality service expertise
- Performance improvement
- Punctuality
Certification
French Seal of Biliteracy
French Seal of Biliteracy
The French Seal of Biliteracy, often awarded through state-level programs or the Global Seal of Biliteracy, recognizes high school students and individuals who achieve proficiency in both French and English.
Languages
English
Native or Bilingual
French
Professional Working
Romanian
Elementary
Timeline
Barista
Starbucks
10.2024 - 08.2025
Customer Service Representative/Pet Care Associate
Pet Palace Resort
05.2023 - 09.2024
Master of Science - Atmospheric Sciences And Meteorology
Purdue University