NATALIE HAWLEY
Highland
Summary
Dynamic professional with extensive experience at Crown Point Health Campus, excelling in customer service management and organizational skills. Proven track record in optimizing staffing schedules and enhancing resident admissions processes. Adept at fostering team collaboration and resolving conflicts, ensuring high levels of satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Nursing Scheduler
Crown Point Health Campus
Crown Point
10.2024 - Current
- Created and maintained schedules for RN's, LPN's, CNA's and QMA's, ensuring optimal coverage and efficient use of resources
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Collaborated with HR department to ensure compliance with labor laws, union agreements, and company policies when creating schedules
- Conducted regular meetings with supervisors/managers to review upcoming schedules, address any conflicts or challenges, and make necessary adjustments
Admissions Coordinator
Crown Point Health Campus
Crown Point
07.2024 - 10.2024
- Provides communication of potential admissions to all departments ensuring they receive correct information and paperwork in a timely manner
- Completing corporate admissions contracts, going over with family's and collecting signatures
- Verify benefits of residents insurance
- Meet, greets, tours and answering any questions for prospective residents and family members for all levels of care as applicable per community
- Keeps the residents census board up to date
- Supervise proper care and use of equipment, customer satisfaction and waste disposal
- Resolve concerns and grievances from residents and their family in a prompt and appropriate manner
- Assumes responsibility for implementation of approved policies and procedures
Customer Service Representative
Albert's Diamond Jewelers
Schererville
10.2022 - 07.2024
- Process credit, layaway, and loan payments accurately and promptly
- Answer calls and client inquiries at reception, delivering excellent customer service
- Use computer programs to improve efficiency and accuracy in daily tasks
- Inspect and clean jewelry to uphold quality standards and customer satisfaction
- Manage line control during busy times to reduce wait times and enhance customer experience
- Coordinate shipping with carriers (UPS, FedEx) for timely and safe deliveries
- Balance cash drawers daily to maintain accurate financial records and minimize discrepancies
Head authorizer/ receiver
Discovery Clothing Company
Schererville
12.2019 - 07.2022
- Ensured accurate receipt and inventory management, maintaining optimal stock levels
- Continuously keeping workspace organized and well ordered
- Enhanced store layout through effective merchandising of various products
- Addressed customer inquiries, improving retention and satisfaction
- Promoted teamwork and accountability to foster a cohesive work environment
- Resolved customer issues with empathy, providing tailored solutions to build brand loyalty
Education
Diploma -
Highland High School
Highland, IN05.2021
Skills
- Customer service management
- Organizational skills
- Appointment-making skills
- Team collaboration
- Positive attitude
Timeline
Nursing Scheduler
Crown Point Health Campus
10.2024 - Current
Admissions Coordinator
Crown Point Health Campus
07.2024 - 10.2024
Customer Service Representative
Albert's Diamond Jewelers
10.2022 - 07.2024
Head authorizer/ receiver
Discovery Clothing Company
12.2019 - 07.2022
Diploma -
Highland High School
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