Experienced HR compliance and ADA program manager with expertise in accommodation administration, interactive processes, and employee relations risk. Advises leadership on sensitive workplace issues, enhancing decision-making and compliance through effective training and documentation standards. Develops SOPs and process improvements that foster consistency and stakeholder trust. Holds an active Secret Security Clearance valid through 2030.
Overview
7
7
years of professional experience
Work History
HR Coordinator | ADA Program Management & Employee Relations Compliance
Option Care Health
01.2026 - Current
Serve as internal ADA subject matter expert for a nationwide healthcare organization, managing enterprise accommodation cases from intake through determination across an 8,800-employee workforce.
Processed, reviewed, and made determinations on 350+ ADA accommodation cases, including medical documentation review, interactive process facilitation, essential-function analysis, leader consultation, and compliance documentation.
Advise HR leadership, Employee Relations, Legal, Benefits, HR Technology, and third-party administrators on complex ADA matters involving discipline, termination, performance, reassignment, return-to-work, essential functions, and legal risk.
Partnered with Employee Relations on four investigations involving ADA-related risk, supporting fact review, documentation analysis, accommodation history review, and defensible decision-making.
Prepare ADA case summaries and recommendations for Legal review, synthesizing medical documentation, accommodation history, essential functions, operational impact, leader input, and policy considerations.
Authored ADA-compliant return-to-work communication language for people leaders, standardizing outreach to employees returning from leave and reducing risk in reintegration conversations.
Drafted ADA SOP guidance for HRBPs and HRDs, establishing direction for accommodation handling, escalation, documentation, leader consultation, and consistent case administration.
Developed an outline for annual leadership ADA training, creating a framework to improve manager understanding of accommodation obligations, communication boundaries, and escalation expectations.
Identified deficiencies in third-party administrator medical summaries and partnered with Legal to establish standards for acceptable medical documentation supporting defensible ADA determinations.
Designed and implemented reassignment-as-accommodation workflow, replacing prior separation practices with a standardized, compliant process.
HR Specialist
Option Care Health
11.2024 - 01.2026
Resolved high-volume HR Help Center inquiries with 99% SLA performance, supporting employees and leaders across policy, documentation, lifecycle, and timekeeping matters.
Managed compliance audits, including I-9 verification, certification audits, and data discrepancy reviews, producing audit-ready records and escalating risk appropriately.
Created ADA-compliant written and video guidance for enterprise-wide distribution on Workday absence calendar changes, improving leader and employee understanding of absence processes.
Developed an HR article compliance project to standardize 193 HR knowledge articles into an accessibility-friendly format, including best practices and templates for four article types to improve readability, quality, and consistency.
HR Operations Partner & Disability Program Manager
U.S. Department of the Air Force, 434 Mission Support Group
Grissom ARB
01.2023 - 11.2024
Managed ADA, Rehabilitation Act, and religious accommodation processes for 900+ military and civilian personnel across multiple units, ensuring compliant documentation, timely review, and legally sound determinations.
Coordinated complex accommodation and FMLA matters across HR, legal counsel, medical professionals, and senior leaders.
Advised commanders on 73+ disciplinary actions, demotions, and reenlistment denials in coordination with legal counsel, ensuring documentation quality, policy alignment, and defensible outcomes.
Supported internal fact-finding and personnel-risk review by gathering documentation, analyzing case facts, coordinating stakeholder input, and preparing leadership recommendations.
Improved program compliance by 24% through root-cause analysis, corrective action, and senior leadership briefings.
Developed SOPs, onboarding resources, instructional videos, and training tools that reduced ramp-up time by 35% and improved consistency of HR program execution.
Served as technical advisor on a centralized electronic accommodation portal supporting large-scale Rehabilitation Act accommodation processing and improved case tracking.
Operations & Disability Program Manager
U.S. Department of the Air Force, 434 Mission Support Group
Grissom ARB
10.2019 - 01.2023
Managed full-cycle ADA and Rehabilitation Act accommodation cases for 450+ individuals with disabilities, navigating complex medical opinions and leadership challenges to ensure compliance and accessibility.
Collaborated with HR and legal staff to investigate and resolve leave-abuse matter, applying structured fact-finding and documentation review that upheld federal regulations.
Designed a separation processing workflow that reduced case timelines from six to nine months to 30 days through improved documentation, routing, and accountability.
Delivered compliance training to 200+ personnel and maintained audit-ready program assessments for two years, ensuring 100% completion across compliance programs.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank