NATALIE JACK
Peru
Summary
Experienced HR compliance and ADA program manager with expertise in accommodation administration, interactive processes, and employee relations risk. Advises leadership on sensitive workplace issues, enhancing decision-making and compliance through effective training and documentation standards. Develops SOPs and process improvements that foster consistency and stakeholder trust. Holds an active Secret Security Clearance valid through 2030.
Overview
7
7
years of professional experience
Work History
HR Coordinator | ADA Program Management & Employee Relations Compliance
Option Care Health
01.2026 - Current
- Serve as internal ADA subject matter expert for a nationwide healthcare organization, managing enterprise accommodation cases from intake through determination across an 8,800-employee workforce.
- Processed, reviewed, and made determinations on 350+ ADA accommodation cases, including medical documentation review, interactive process facilitation, essential-function analysis, leader consultation, and compliance documentation.
- Advise HR leadership, Employee Relations, Legal, Benefits, HR Technology, and third-party administrators on complex ADA matters involving discipline, termination, performance, reassignment, return-to-work, essential functions, and legal risk.
- Partnered with Employee Relations on four investigations involving ADA-related risk, supporting fact review, documentation analysis, accommodation history review, and defensible decision-making.
- Prepare ADA case summaries and recommendations for Legal review, synthesizing medical documentation, accommodation history, essential functions, operational impact, leader input, and policy considerations.
- Authored ADA-compliant return-to-work communication language for people leaders, standardizing outreach to employees returning from leave and reducing risk in reintegration conversations.
- Drafted ADA SOP guidance for HRBPs and HRDs, establishing direction for accommodation handling, escalation, documentation, leader consultation, and consistent case administration.
- Developed an outline for annual leadership ADA training, creating a framework to improve manager understanding of accommodation obligations, communication boundaries, and escalation expectations.
- Identified deficiencies in third-party administrator medical summaries and partnered with Legal to establish standards for acceptable medical documentation supporting defensible ADA determinations.
- Designed and implemented reassignment-as-accommodation workflow, replacing prior separation practices with a standardized, compliant process.
HR Specialist
Option Care Health
11.2024 - 01.2026
- Resolved high-volume HR Help Center inquiries with 99% SLA performance, supporting employees and leaders across policy, documentation, lifecycle, and timekeeping matters.
- Managed compliance audits, including I-9 verification, certification audits, and data discrepancy reviews, producing audit-ready records and escalating risk appropriately.
- Created ADA-compliant written and video guidance for enterprise-wide distribution on Workday absence calendar changes, improving leader and employee understanding of absence processes.
- Developed an HR article compliance project to standardize 193 HR knowledge articles into an accessibility-friendly format, including best practices and templates for four article types to improve readability, quality, and consistency.
HR Operations Partner & Disability Program Manager
U.S. Department of the Air Force, 434 Mission Support Group
Grissom ARB
01.2023 - 11.2024
- Managed ADA, Rehabilitation Act, and religious accommodation processes for 900+ military and civilian personnel across multiple units, ensuring compliant documentation, timely review, and legally sound determinations.
- Coordinated complex accommodation and FMLA matters across HR, legal counsel, medical professionals, and senior leaders.
- Advised commanders on 73+ disciplinary actions, demotions, and reenlistment denials in coordination with legal counsel, ensuring documentation quality, policy alignment, and defensible outcomes.
- Supported internal fact-finding and personnel-risk review by gathering documentation, analyzing case facts, coordinating stakeholder input, and preparing leadership recommendations.
- Improved program compliance by 24% through root-cause analysis, corrective action, and senior leadership briefings.
- Developed SOPs, onboarding resources, instructional videos, and training tools that reduced ramp-up time by 35% and improved consistency of HR program execution.
- Served as technical advisor on a centralized electronic accommodation portal supporting large-scale Rehabilitation Act accommodation processing and improved case tracking.
Operations & Disability Program Manager
U.S. Department of the Air Force, 434 Mission Support Group
Grissom ARB
10.2019 - 01.2023
- Managed full-cycle ADA and Rehabilitation Act accommodation cases for 450+ individuals with disabilities, navigating complex medical opinions and leadership challenges to ensure compliance and accessibility.
- Collaborated with HR and legal staff to investigate and resolve leave-abuse matter, applying structured fact-finding and documentation review that upheld federal regulations.
- Designed a separation processing workflow that reduced case timelines from six to nine months to 30 days through improved documentation, routing, and accountability.
- Delivered compliance training to 200+ personnel and maintained audit-ready program assessments for two years, ensuring 100% completion across compliance programs.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ01-2025
Coursework - Education
Morehead State University
Morehead, KYAssociate of Arts - General Studies
Kentucky Community and Technical College
Ashland, KYSkills
- ADA / ADAAA Program Administration
- Equal Opportunity Compliance
- Nondiscrimination
- Rehabilitation Act Compliance
- Reasonable Accommodations
- FMLA & Leave Management
- Employee Relations Risk
- Employee Relations Investigations
- Internal Fact-Finding
- Complaint Intake
- Findings & Recommendations
- Confidential Case Management
- Policy Interpretation
- Legal Risk Escalation
- Post-Investigation Documentation
- Compliance Auditing
- Documentation Standards
- HR Governance
- Collaboration Tools
- Collaboration Tools
Affiliations
- Society for Human Resource Management (SHRM)
- National Society for Collegiate Scholars
- Phi Beta Kappa
- Delta Mu Delta
Timeline
HR Coordinator | ADA Program Management & Employee Relations Compliance
Option Care Health
01.2026 - Current
HR Specialist
Option Care Health
11.2024 - 01.2026
HR Operations Partner & Disability Program Manager
U.S. Department of the Air Force, 434 Mission Support Group
01.2023 - 11.2024
Operations & Disability Program Manager
U.S. Department of the Air Force, 434 Mission Support Group
10.2019 - 01.2023
Bachelor of Science - Applied Management
Grand Canyon University
Coursework - Education
Morehead State University
Associate of Arts - General Studies
Kentucky Community and Technical College