Summary
Overview
Work History
Education
Skills
Websites
Timeline
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NATALIE WOODALL

Indianapolis

Summary

Professional, experienced Retail/Restaurant leader equipped to drive operational excellence and customer satisfaction. Uses analytical problem-solving and independent decision-making skills to positively impact company success. Talented in team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Adept at inventory, till and deposit management, food cost/ordering and financial performance management.

Overview

29
29
years of professional experience

Work History

Part-Time Key Holder

Lane Bryant
03.2024 - 07.2024
  • Managed Store in absence of the Store Manager. Performing opening and closing duties, handling all monies, including deposits, maintaining store, training staff and helping customers.
  • Maintained a high level of customer service promoting in-store credit, communicating new promotions, offering bra fitting services and recommending additional merchandise to make their outfits complete.
  • Received a 100% Satisfaction Score from our customer surveys on my second week. Recognized by the District Manager on the district conference call for my exceptional customer service in the first month of employ.

Restaurant Manager

Denny’s
02.2021 - 08.2023
  • Managed daily operations of the restaurant. Increasing responsibilities over the two years employed.
  • Conducted Inventory and Food ordering. Input invoices.
  • Recruited Staff. Conducted onboarding. Trained new employees. Wrote Schedules. Processed Payroll and End of Day and End of Week paperwork. Assisted with deposits and banking.
  • Focused on Food cost by monitoring proper food handling, adjusting pars as needed and coaching on Denny’s standards, helping us consistently achieve number one in the district on budgeting.
  • Worked with servers to increase their Beverage, Appetizers, Desserts and Add-on(BADA)Scores, reaching number three in our region for BADA in our volume category.
  • Assisted staff where needed and coached on best guest service practices.
  • Received two consecutive scores of 100% from the Health Department during my tenure

Administrative Assistant/Customer Service Rep

Montgomery Tent & Awning
02.2021 - 06.2021
  • Assisted office manager with helping clients on phone and through email. Upselling products.
  • Input information in customer database, creating quotes and invoices.
  • Maintained calendar for installations. Worked on filing, kept office organized and any other assignments by office manager.

Temporary Site Manager

Scioto Services/Marsden Services LLC
04.2020 - 11.2020
  • Managed third shift house keeping staff for Amazon warehouse.
  • Maintained safe operating compliance and verified that operations met best practice standards.

Assistant Manager

McAlister’s Deli
05.2009 - 03.2019
  • Supervised daily operations to ensure compliance with company standards and policies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed staff schedules to align with peak business hours and operational needs.
  • Interviewed, hired and onboarded new team members to maintain adequate staffing levels.
  • Trained and mentored staff in customer service excellence and food safety procedures.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Reviewed, verified and input weekly and monthly store invoices.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Generated repeat business through exceptional customer service.
  • Increased responsibilities over time, including recruiting for new store opening.

Assistant Manager/Interim Store Manager

Lane Bryant
11.2005 - 12.2008

Store Manager

Blockbuster Video
03.1995 - 12.2003

Education

Medical Office Administration Certificate -

MedTech College
01.2008

Psychology

Indiana University-Purdue University Indianapolis Campus
Indianapolis, IN
08-1997

Skills

  • Product and service knowledge
  • Staff onboarding, training and development
  • Customer rapport
  • Managing Food Cost
  • Invoicing and receiving
  • Records organization
  • Excel, Word & Outlook knowledge
  • Data entry
  • Employee scheduling
  • Cash handling accuracy
  • Customer service management
  • Sales coaching and proficiency
  • Marketing initiatives
  • Adaptable to changing demands

Timeline

Part-Time Key Holder

Lane Bryant
03.2024 - 07.2024

Restaurant Manager

Denny’s
02.2021 - 08.2023

Administrative Assistant/Customer Service Rep

Montgomery Tent & Awning
02.2021 - 06.2021

Temporary Site Manager

Scioto Services/Marsden Services LLC
04.2020 - 11.2020

Assistant Manager

McAlister’s Deli
05.2009 - 03.2019

Assistant Manager/Interim Store Manager

Lane Bryant
11.2005 - 12.2008

Store Manager

Blockbuster Video
03.1995 - 12.2003

Medical Office Administration Certificate -

MedTech College

Psychology

Indiana University-Purdue University Indianapolis Campus

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NATALIE WOODALL