Summary
Overview
Work History
Education
Skills
References
Disclaimer
Languages
Timeline
Generic
NATALIN D'SOUZA

NATALIN D'SOUZA

Porvorim

Summary

Front Office Associate with extensive experience at Raya Resorts, recognized for exceptional customer service and operational efficiency. Strong communication skills and adaptability in managing complex inquiries while enhancing guest experiences. Expertise in cash transactions and document management, ensuring accuracy and high levels of guest satisfaction.

Overview

1
1
year of professional experience

Work History

Front Office Associate

Raya Resorts
Mapusa
06.2025 - Current
  • Provided prompt responses to booking inquiries and detailed information on available options.
  • Managed daily reports on occupancy rates, revenues, and accounts receivable/payable.
  • Coordinated front office activities to enhance operational efficiency.
  • Resolved client inquiries and issues, delivering exceptional customer service.

Front Office Associate

Amirtara Aura Hotel and Resort
MAPUSA
07.2024 - 05.2025
  • Greeted guests and assisted with reservations, ensuring optimal service delivery.
  • Provided concise information on hotel facilities and guest benefits.
  • Answered and screened telephone calls, efficiently forwarding inquiries.
  • Managed document processing tasks, including copying, scanning, and filing.
  • Maintained accurate client records for future reference.
  • Handled hotel correspondence by replying to and forwarding emails appropriately.
  • Executed cash transactions, including currency exchange and ledger management.
  • Closed guest accounts and facilitated check-out procedures efficiently.

Education

Master of Science - Chemistry

Dnyanprassarak Mandal's College & Research Center.
Mapusa
01.2023

H.S.S.C -

St. Xavier's Higher Secondary School
Mapusa
01.2020

S.S.C -

St. Xavier's High School
Mapusa
01.2018

Skills

  • Discipline
  • Confidence
  • Punctuality
  • Communication skills
  • Adaptability
  • Mail management
  • Team building

References

Can be provided on request

Disclaimer

I hereby declare that the above-mentioned information given below is true and correct to the best of my knowledge and experience I solemnly declare that the information in this resume is true to the best of my knowledge and belief.

Languages

  • English
  • Hindi
  • Marathi
  • Konkani

Timeline

Front Office Associate

Raya Resorts
06.2025 - Current

Front Office Associate

Amirtara Aura Hotel and Resort
07.2024 - 05.2025

Master of Science - Chemistry

Dnyanprassarak Mandal's College & Research Center.

H.S.S.C -

St. Xavier's Higher Secondary School

S.S.C -

St. Xavier's High School

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NATALIN D'SOUZA