NATALY THOMPSON
Greensburg
Summary
Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Responsible Community Navigator with excellent communication skills.
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
6
6
years of professional experience
Work History
911 DISPATCHER
Shelby County Emergency Communications Center
04.2018 - Current
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Education
High School Diploma -
SHELBYVILLE SENIOR HIGH SCHOOL
SHELBYVILLE06.2010
Skills
- Self-starter
- Deadline-oriented
- Microsoft Office
- Spreadsheet development
- Patient care advocacy
- Map Reading Skills
- Crisis Management
- EMS Dispatch
- Computer Skills
- Police and Fire Procedures
- Information Gathering and Relay
- Active Listening
- Call Management
- Works Well Under Pressure
- Problem-Solving
- Critical Thinking
- Decision-Making
- Data Entry Proficiency
- Teamwork and Collaboration
- Information Documentation
- Stress Tolerance
- Verbatim Transcription
Accomplishments
- Worked with company systems such as microsoft office and diligently completed all assigned tasks, working overtime as needed.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Customer Assistance
Multitasking
Customer Service
Timeline
911 DISPATCHER
Shelby County Emergency Communications Center
04.2018 - Current
High School Diploma -
SHELBYVILLE SENIOR HIGH SCHOOL
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