Natarajan V
Operations Team Manager
Bangalore
Summary
Experienced professional operations leader skilled in team management and driving operational excellence. Demonstrated expertise in process optimization, resource allocation, and strategic planning. Valued for strong focus on team collaboration, adaptability, and achieving consistent results. Known for reliability and flexibility, consistently delivering impactful outcomes in dynamic environments.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Operations Team Manager
Manhattan Associates India Development Center
Bengaluru
04.2022 - Current
- Leading a high-performing operations team, focusing on continuous improvement and employee development.
- Facilitating ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
- Collaborating with cross-functional teams to achieve shared business objectives and drive company growth.
- Managing key projects from inception to completion, delivering results on time and within budget constraints.
- Evaluating team performance regularly to identify opportunities for improvement or professional development initiatives.
- Cultivating strong relationships with vendors, suppliers, and partners to ensure seamless coordination of business activities.
- Enhancing customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Overseeing daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Interacting well with customers to build connections and nurture relationships.
- Scheduling employees for shifts, taking into account customer traffic and employee strengths.
- Training and guiding team members to maintain high productivity and performance metrics.
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostering open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Observing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader
Betsol Software India Pvt Ltd
Bengaluru
02.2021 - 03.2022
Team Leader
Cognizant Technology Solutions
Bengaluru
08.2016 - 01.2018
Team Leader
Hewlett-Packard Global e-Business Operations Pvt. Ltd.
Bengaluru
03.2014 - 06.2016
Assistant Manager (Operations)
United Health Group
Hyderabad
10.2011 - 02.2014
Team Lead (Voice Process)
IBM Daksh
Bengaluru
04.2007 - 02.2011
Customer Support Representative
HSBC Data Processing India Ltd.
Bengaluru
12.2004 - 03.2006
Education
B.Sc. - Bio Chemistry
S.R.M. College of Arts & Science
Kattankulathur, Tamil Nadu 04.1998 - 01.2002
Skills
Operational Excellence
Performance Management
Transition Management
Project Management
Customer service
Problem-solving
Team leadership
Operations management
Work flow planning
Decision-making
Performance management
Summary
Managing BPO businesses and managing them end-to-end, ITES - BPO, India – Bangalore, Hyderabad, Chennai, Overseas
Awardsandaccolades
- Best Team Contributor, 2009
- Top Talent Award, 2007
- Premier League CSR, Selected for the Premier League (League of CSR’s who were among the top performers in terms of Sales & Service, AHT & Quality)
Certificationandtraining
Six Sigma, Green Belt Certified
Notableaccomplishments
- Steered productivity & delinquency optimization through staffing.
- Recommended couple of internal training programs for new joinees; ensured that trainings delivered to the team were put into effect and feedback was given on the program success, thereby ensuring a transparent review of acquired talent.
- Measured employee satisfaction using methods such as Employee Satisfaction Surveys and recommended couple of steps to be implemented such as creating an atmosphere of growth, breaking routines, etc. which would enhance efficiency levels.
- Collected data for baseline audits as well as drove knowledge for a team of 20 personnel as a member of the Customer Operations Performance Center (COPC).
- Prepared the SOP for Applied Materials client visit which showcased end-to-end Contact Center business.
Personal Information
- Passport Number: S0502428
- Date of Birth: 07/14/78
- Nationality: Indian
- Marital Status: Married
Timeline
Operations Team Manager
Manhattan Associates India Development Center
04.2022 - Current
Team Leader
Betsol Software India Pvt Ltd
02.2021 - 03.2022
Team Leader
Cognizant Technology Solutions
08.2016 - 01.2018
Team Leader
Hewlett-Packard Global e-Business Operations Pvt. Ltd.
03.2014 - 06.2016
Assistant Manager (Operations)
United Health Group
10.2011 - 02.2014
Team Lead (Voice Process)
IBM Daksh
04.2007 - 02.2011
Customer Support Representative
HSBC Data Processing India Ltd.
12.2004 - 03.2006
B.Sc. - Bio Chemistry
S.R.M. College of Arts & Science
04.1998 - 01.2002